Skip to Content

I came across this issue a number of times where customers report that when they try to login to WebUI they are prompted to enter their credentials multiple times. Not only that but they also encounter warnings regarding protocol switch (HTTP to HTTPS). The resolution is quite simple. The following needs to be in place :

 

1. login/accept_sso2_ticket must be set to 1 for Dflt/Profile/Current 

 

2. login/create_sso2_ticket must be set to 2  for Dflt/Profile/Current

 

3. Check user type in transaction SU01 -> Logon data tab, check User Type. Usually, it should be “DIALOG”. If it is other types, like “SERVICE”, it also will cause multiple logon requirement.

 

4. For warnings during login, check service crm_ui_start for CRM 7.0 and crm_ui_frame for CRM 6.0 (SICF). Open this node and click on tab Error Pages -> scroll down and click on the ‘Configuration’ button -> under Actions During Logon section, check Do Not Display Warnings.

 

This should resolve the issue.

To report this post you need to login first.

6 Comments

You must be Logged on to comment or reply to a post.

  1. laxman p
    Thanks a lot for your information. We had the similiar issue and the parameters which you described are in place. But still we are getting multiple longin popups. kindly provide your inputs if any additional settings required. Thank you

    Regards,
    Laxman.P

    (0) 
    1. Hasan Zubairi Post author
      Hello Laxman,

      Following the steps you should not not be prompted multiple times. What version and SP is your CRM? Are you experiencing the issue with all users or just a selected few?

      BR,

      Hasan

      (0) 
  2. laxman p
    Hello Hasan,

       Thak you for your quick response. Currently we are working on CRM 7.0 version and Sup Pack SAPKU70008. Multiple logons are prompting for all the users.

    Regards,
    Laxman.P

    (0) 
    1. Hasan Zubairi Post author
      Hello Laxman,

      The steps that I have outlined in the Blog has worked for all the customers that were facing this problem. It seems that there is some other configuration/customing that is causing the issue and may be detailed troubleshooting is required. My suggestion is to post your query on the Forum so that we, the community members, can brain storm and help resolve the issue.

      BR,

      Hasan

      (0) 

Leave a Reply