THREE PART SERIES ON DEVELOPING AN SAP COMPETENCY CENTER OR AN SAP CENTER OF EXCELLENCE.
Business Transformation from an SAP or ERP business application is no longer an option. Many companies never move past the competency center mindset of help desk and system support. They remain in a reactive mode with little or no system integrator or IT vendor guidance on how to become a proactive business partner.
I’ll bet you already knew that a “Competency center” is focused on SAP application support like help desk functions, system stabilization, troubleshooting, etc. But did you know that a true “Center of Excellence” is focused on the business and business drivers? The key goal of a “Center of Excellence” is to integrate not just the application, but the application support staff into the business.
A true SAP “Center of Excellence” is far more than just a help desk or system support–, a Center of Excellence is an extension of a business’s competitive advantage.
When system integrators or vendors are asked to develop an SAP Center of Excellence, or some form of a Business Transformation Center, they frequently offer you outsourcing options. They simply want to establish a remote help desk to handle your issues and have little or no guidance on developing a powerful, collaborative, business integrated SAP organization.
This series provides insight, guidance and direction on developing a proactive SAP organization focused on long-term business transformation.
Explaining the differences between an SAP Competency Center or sometimes referred to as an SAP Center of Expertise and an SAP Center of Excellence. As Peter Drucker wrote, either Do Things Right or Do the Right Things.
A more complete and thorough explanation of the differences between the SAP Competency Center (or Expertise Center) and the SAP Center of Excellence (or the Business Transformation Center). An understanding the operating differences and how the Competency Center is focused on reactive processing of things like help desk tickets, problem resolution, data correction, and knowledge transfer.
Business model application of steps, techniques, and methods to produce an SAP Center of Expertise or an SAP Business Transformation Center. The major business transformation steps on moving from an SAP Competency Center to an SAP Center of Excellence.
For background information see the following posts. As you move toward being a business-centered SAP or ERP shop these posts will help drive the right IT direction for your projects, budgets, and efforts.
A New SAP Implementation Methodology and Implementation Stepshttp://www.r3now.com/a-new-sap-implementation-methodology-and-implementation-steps The “Center of Excellence” concept focuses on knowledge transfer, change management, and creating a “learning organization.” For KEY background information understanding the business imperative for a Center of Excellence see the following RESEARCH based posts.
Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1http://www.r3now.com/change-management-strategies-and-knowledge-transfer-processes-for-a-successful-sap-project1
Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 2http://www.r3now.com/change-management-strategies-and-knowledge-transfer-processes-for-a-successful-sap-project2