The good old development request is gone. There is no web formular to submit development requests in http://service.sap.com/rollin any more. But it’s not a Kiss of death, it’s a kiss of life. SAP opened itself and introduced new channels for customer feedback, for example Customer Engagement Initiative, Lean Partner Initiative and SAP Idea Place. Furthermore SAP holds the contact to its customers in user groups like ASUG or its german chapter DSAG.
In my opinion these opportunities are much better than DRQ because they customers and partners to get in close contact with SAP to discuss requirements in much more detail which allow to bring requirements and product strategy together. This is much better than the old development request.
But what’s the problem? SAP customers and partners have to learn how to use the new channels. Let me give an example: What happens if a customer desperately needs a small change within SAP standard like a new Business AddIn? So what to do? Idea Place as well as Customer Engagement Initiative is not appropriate but probably a user group can help. So you need to engage in user groups and need to know the right people to discuss new product feature request.
