Customer Service Excellence Webinar
Hear about how SAP CRM Rapid Deployment is making Happier Customers in Weeks during this webinar on February 16, 2011 at 1:00 ET. Presenter: Scott Druckenmiller, Director, SAP CRM Solutions.
This live Webinar and demonstration will show you how SAP Rapid Deployment solutions are used for customer relationship management (CRM) and can help you:
- Increase agent productivity and raise first-contact resolution rates
- Route inbound calls by customer need
- Improve internal performance across multiple locations and communication channels
- Leverage expertise throughout your organization
- Monitor your customer-facing operations with real-time reporting and analytics