SAP CRM Customer Service Excellence Webinar

Customer Service Excellence Webinar

Hear about how SAP CRM Rapid Deployment is making Happier Customers in Weeks during this webinar on February 16, 2011 at 1:00 ET. Presenter: Scott Druckenmiller, Director, SAP CRM Solutions.

This live Webinar and demonstration will show you how SAP Rapid Deployment solutions are used for customer relationship management (CRM) and can help you:

• Increase agent productivity and raise first-contact resolution rates
• Route inbound calls by customer need
• Improve internal performance across multiple locations and communication channels
• Leverage expertise throughout your organization
• Monitor your customer-facing operations with real-time reporting and analytics

REPLAY