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Customer Service Excellence Webinar

Hear about how SAP CRM Rapid Deployment is making Happier Customers in Weeks during this webinar on February 16, 2011 at 1:00 ET. Presenter: Scott Druckenmiller, Director, SAP CRM Solutions.

This live Webinar and demonstration will show you how SAP Rapid Deployment solutions are used for customer relationship management (CRM) and can help you:

  • Increase agent productivity and raise first-contact resolution rates
  • Route inbound calls by customer need
  • Improve internal performance across multiple locations and communication channels
  • Leverage expertise throughout your organization
  • Monitor your customer-facing operations with real-time reporting and analytics


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