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Author's profile photo Carlos Martinez Escribano

Automated Note Search & Customer Code Detection II (release 2.0)

After publishing the blog Automated Note Search and Customer Code Detection, on 16.12.2010 a great expectation around the new application was created and we received many positive comments as well as requests for piloting. Now, we are ready to release a new version 2.0 with some new functionalities that will be described through this blog. We also fixed some minor bugs detected by our pilot customers.

What’s new?

I will mention here just the major changes. A more detailed description will be provided in the corresponding pilot note:

1. New layout for the notes result list:

The new ALV layout allows to sort the note list e.g. by priority and also set a filters.

This is the old html layout:

 

And this is the new ALV layout:

From the note list, you can directly download the note and go to the SNOTE transaction to implement the note.

You can also filter and sort by the available fields: Priority, Note Number..

2. Customizing tables list

When there aren’t any notes available to solve an issue, it may happen that there is customer code involved. This can be identified with the “Customer Code” option, however the customizing tables can also affect how a transaction works and what seems to be a bug turns out to be a customizing issue that is solved by changing customer seetings.

A new option is available by clicking on the icon “Customizing tables”:

You will get a list af the customzing tables involved in the process grouped by application component in a tree list.

By clicking on the table name, you will be directed to transaction SM30 with the name of the table filled. Then you can get a list of the available views by clicking on the “Find maintenance views” icon available in SM30 and change your settings if necessary.

4. Open Trace option (Reuse test cases)

Once an issue is reproduced with the tool, you can reuse the trace to search notes again. This means that for example, the application user can reproduce the issue and an expert technical consultant can use the trace to search notes. Or perhaps try to search notes a week later when some more notes may be available.

Click on the following icon to use this option:

And to finish… a practical  tip…

When you reproduce an issue, make sure you run the process with the minimum possible steps to minimize the number of objects collected in the trace and avoid extra unrelevant notes in the result list.

Moderator message: please do not post your email in the comments section. If you wish to contact the author, please do so via the contact details maintained on his business card.

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      70 Comments
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      Author's profile photo Hansoo Bae
      Hansoo Bae
      It's even better than the first one.
      Could you send me the details about installation?

      Thank you very much!

      Author's profile photo Hansoo Bae
      Hansoo Bae

      email address : <email address removed>

      thank you~!

      Author's profile photo Former Member
      Former Member

      Could you send me the details about installation?

      e-mail <email address removed>

      Author's profile photo Former Member
      Former Member

      Hi Carlos

      I have already implemented the tool. Please let me know the procedure to update the older version to the latest one.

      Thanks,
      Ranjith.
      <email address removed>

      Author's profile photo Former Member
      Former Member

      Hi Carlos

      I have already implemented the tool. Please let me know the procedure to update the older version to the latest one.

      Thanks,
      Ranjith.
      <email address removed>

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Hansoo, Yriy, Ranjith,
      Thank your for your comments. Release 2.0 will be available in the next days through pilot note.
      I will provide the new note to all the customers using release 1.0 and also for the new customers that request the functionality.
      Best Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hi Carlos,

      I am interested by your tool so please let me know how I can get it.
      Thanks a lot.

      Regards,
      Daniel
      <email address removed>

      Author's profile photo Artur Machaj
      Artur Machaj

      Please let me know how to instal it.

      email: <email address removed>

      Thanks
      Artur Machaj

      Author's profile photo Former Member
      Former Member

      Hi Carlos,

      Please send me the installation procedure, i am eager to test this tool.

      Mail ID - <email address removed>

      Regards,
      Ranjith

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Ranjith,
      Sure!. The email was sent.
      Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hello Carlos,

      I wish to try this tool...

      Can you please mail me to <email address removed>

      Thanks

      Regards,
      Chandru

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Chandru,
      The email is sent.
      Looking forward to hearing from you soon,
      Carlos.
      Author's profile photo Lars Wohlert
      Lars Wohlert

      Hello,

      this looks like a great tool. Could you send me an email with an install guide?

      <email address removed>

      Chers,
      Lars.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Hi Lars,
      I wrote to you at<email address removed> but the mail was undelivered, then I used another eamil address that I could find from old OSS messages.
      Please let me know whether the message reached you, otherwise please state another address where I can reach you.
      Best Regards,
      Carlos.

      Author's profile photo Hongyan Shao
      Hongyan Shao
      This is so great tool. I am CRM person. Thus wondering if this tool can support BSP application trace also.
      Author's profile photo Ivan Martin Marra
      Ivan Martin Marra
      Hi Hongyan,

      We are trying to add the BSP tracing option. It will be available in the next version. The current version only trace sapgui transactions.

      Thanks,
      Iván

      Author's profile photo Former Member
      Former Member

      I would like to test this application, this application is simply awesome and have potential to save a lot of time.

      Could you please mail it to me?

      <email address removed>

      Thanks a lot

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Jordi, Ian, Ganesh, Evgeniy, Yuksektepe,
      I sent an email to all of you. Please let me know in case you didn't receive it.
      Best Regards,
      Carlos.
      Author's profile photo Ian Stubbings
      Ian Stubbings
      Hi Carlos

      This is very interesting indeed. Would you mind sending me over the installation instructions via my SDN Business card email address.

      Many thanks
      Ian

      Author's profile photo Former Member
      Former Member

      Hi Carlos

      It seems very Interesting tool. Could you share the Installation details to my mail Id.

      Mail Id: <email address removed>

      ~~~Ganesh Kumar K.

      Author's profile photo Former Member
      Former Member

      Hi Carlos

      Send me please the Installation details to <email address removed>

      Author's profile photo S. Yuksektepe
      S. Yuksektepe

      I'm impressed want to give a try, can you send me the install details? <email address removed>
      Regards

      Author's profile photo Former Member
      Former Member

      Hi Carlos,

      This is very nice it seems need to implement this. Please provide me the procedure how to move on

      my mail id is :- <email address removed>

      Regards,

      Author's profile photo Former Member
      Former Member

      Could you send me the installation details to<email address removed>?

      Appreicate it.

      Author's profile photo Former Member
      Former Member
      Hi,

      I would really like to try this transaction in our project. Could you please send me the coding and installation instruction so I can inform the techies to install it?

      Arno

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Lakshmi, Vijaya, Arno,
      I emailed all of you with more details about the installation.
      Looking forward to hearing from you,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Could you send me the installation details to<email address removed>?

      Author's profile photo Former Member
      Former Member

      Hi Carlos,

      I am very much curiouis to use this tool. Kindly send the installation file to my id <email address removed>

      Thanks in advance.

      Regards,
      Satish.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Satish, Michal,
      Email sent to both of you!.
      Best Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hi Carlos,

      Your program wants to be used.

      Can you please mail me to<email address removed>

      Thanks.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hello Jae,
      I sent you an email with the instructions.
      Best Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hello Carlos,
      It was sorry but the mail in which source code is attached was unable to be received.
      Again, the mail is sent.

      mail : <email address removed>
      <email address removed>

      Best Regards,
      Jae-Cheol Yun.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Dear Jae,
      I hope now the email reaches you.
      Best Regards,
      Carlos.
      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Dear Fans of Automated Note Search....release 2.0 is already available. I have provided the new pilot note with the update to all the customers that already had the old version 1.0.
      Please let me know if someone is missed someone.
      Best Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hi,

      I am very much interested in installating this tool, kindly send me details on my mail id <email address removed>

      Regards,
      Arvind Singh

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Arvind,
      I just sent you an email.
      Best Regards,
      Carlos.
      Author's profile photo Former Member
      Former Member
      Thanks a lot.

      Regards,
      Arvind

      Author's profile photo Former Member
      Former Member

      Hola Carlos. Nos parece muy interesante la funcionalidad. ¿Puedes enviarnos detalles de como pilotar la aplicación?.
      Muchas gracias

      Javier Guerrero
      <email address removed>

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hola Javier,
      ¡Muchas gracias por tu interés!. Te he enviado un email con los requisitos.
      Saludos,
      Carlos.
      Author's profile photo Former Member
      Former Member

      Hola carlos, me puedes indicar como me puedo bajar el programa y hacer tambien el pilotaje?, gracias.

      Saludos
      Robert

      <email address removed>

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hola Robert,
      Te he enviado un correo electrónico con las condiciones.
      Saludos cordiales,
      Carlos.
      Author's profile photo Former Member
      Former Member

      hi Carlos

      this looks great
      can you please send me the source code and instructions to <email address removed>

      gracis

      Ross

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Hi Ross,
      I just sent you the email!.
      Good weekend!,
      Carlos.
      Author's profile photo Thomas Zloch
      Thomas Zloch
      Hi Carlos,
      very interesting tool. However I would like to suggest you update your business card with your email, so every interested party can contact you directly, rather than publicly posting their email addresses here as blog comments.
      What do you think?
      Cheers
      Thomas
      Author's profile photo Eduard TURON
      Eduard TURON

      Hola, Carlos
      ¡Gran utilidad! La encuentro realmente interesante. ¿Puedes enviarme los detalles para su instalación?
      Gracias
      Atentamente,

      Eduard Turón
      <email address removed>

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Dear Automated Note Search Tool Fans,

      Please do not write your email address directly on the Message Text. I will pick up your address from your bussiness card for the time being.
      Soon we will release an SAP with the instructions to participate in the piloting so that you don't have to drop a comment on the blog just for piloting. These kind of comments to the blog may upset other scn users and this is not at all my intention.
      I will drop a comment here and also update the blogs as soon as the SAP Note is ready. The note will be central point of information about the tool and will be updated whenever there are news.

      Best regards and thanks a lot for your understanding,

      Carlos.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author
      Dear Gurus,
      Please refer to SAP note 1564850 as to how to pilot the application.
      Please do not drop comments on this blog requesting your participation in the pilot phase.
      Thanks for your understanding,
      Carlos.
      Author's profile photo Raj Kumar
      Raj Kumar

      Hi,

      I am very much interested in installating this tool, kindly send me details on my mail id

      <email address removed>

      Regards
      Raj

      Author's profile photo Hemendra Sabharwal
      Hemendra Sabharwal

      Great work,

      Could you please share the source code and instructions to install <email address removed>

      Cheers

      Hemendra

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Hello Hemendra,

      Automated Note Search tool is now a standard functionality that belongs to SAP_BASIS component:

      Note 1778716 contains the Support Packages in which the application is delivered.

      Best Regards,

      Carlos.

      Author's profile photo Thomas Zloch
      Thomas Zloch

      Hi Carlos, you should move your interesting blog to a public space like "ABAP Development" or "Netweaver Administrator" (whatever fits best) for better visibility.

      Thomas

      Author's profile photo Former Member
      Former Member

      Excellent, can you please it me also <email removed>

      Thanks

      Regards

      Mallik

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Hi Malik,

      ANST is now a standard application.

      Please read note 1818192 for more info.

      Regards,

      Carlos.

      Author's profile photo Former Member
      Former Member

      Thanks Carlos..

      Author's profile photo Gaurang Gujar
      Gaurang Gujar

      Hi Carlos,

      It is a great tool.

      Does this tool also records and suggests note for run time errors occurring due to ESS and MSS application in portal ?

      Regards,

      Gaurang

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Dear Gaurang,

      For dumps there's already a note search icon in transaction ST22 as of SAP Netweaver 702.

      Enabling ANST to work with any url is under discussion possibly for further releases.

      As this discussion is an old one I would suggest submitting your questions to an open discussion like this new article:

      http://scn.sap.com/community/software-support-and-maintenance/blog/2013/08/31/sap-automated-note-search-tool-im-loving-it

      Regards,

      Carlos.

      Author's profile photo Former Member
      Former Member

      I can't believe I'm just learning about this tool.  Definately going to start using.  Thank you for all of the helpful information!!

      Author's profile photo Former Member
      Former Member

      Great!!!

      Do let us know in case you have some suggestions/feedback after using ANST.

      Author's profile photo Former Member
      Former Member

      HI Carlos,

      Can you clarify me if it is possible to get the logs of the Note that we have implemented for a month by this Tool. If not over here is it possible to use our manual step of s_note after the implement of ANST tool to the system to get the log of the note implemented for a particular month ?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Hi Saisrikanth.

      Please ellaborate your query.

      Regards,

      Carlos.

      Author's profile photo Former Member
      Former Member

      query 1: is it possible to check the logs in ANST after applying a note? if possible means how ?

      query 2: Is ANST an addon or SP cause in my company we are using SAPBASIS 700 KB 70028 so i want to add this into my system how can i do?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      query 1. After applying a note, and supposing this note came in the ANST list, if you perform the same note search again, the note will not come anymore to the list.

      query 2. If you look at note 1818192, ANST was delivered in SP 70028 so you should already have ANST in your system. ANST is no Add-on but also look at note 1909768

      Author's profile photo Former Member
      Former Member

      Carlos if i want to check the list of notes i have implemented through ANST how can i view it ??


      2.after the addition of ANST into sap will it block the usage of S_NOTE t-code and its function?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Well, you don't really implement notes through ANST but through SNOTE. ANST is linked to SNOTE but SNOTE is an independen application from ANST and will ocntinue existing, of course!.

      Author's profile photo Former Member
      Former Member

      Thank you very much Carlos and one more question in my company we are already having KB70028 version of SAP how to no if it has ANST in it if not what is the procedure to add the tool to the existing Version?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano
      Blog Post Author

      Hi Aravind,

      You already have the application in your system. Just execute transaction ANST_SEARCH_TOOL and start using it.

      Regards,

      Carlos.

      Author's profile photo Former Member
      Former Member

      Thank you very much Carlos for replying to al my silly questions patiently. 🙂

      Regards

      Aravind.T

      Author's profile photo Yathiraju Sellappan
      Yathiraju Sellappan

      Carlos,

      I am searcing for a listing of supported areas, but can't find one. I know it supports ERP, SRM, CRM.....but will is support EWM, PI, BI, GRC, Solution manager etc?

      I see the transaction in soleman though.

      regards,

      yathiraj

      Author's profile photo Former Member
      Former Member

      Hello Yathiraju,

      ANST is useful for any ABAP based applications which runs on SAP NetWeaver ABAP application server. EWM and Solution Manager systems are also included.

      For BI it depends for what purpose you are using ANST. It will identify development workbench objects but not BW infocubes, DSOs etc.

      Regards,

      Manoj

      Author's profile photo Former Member
      Former Member

      Hello,

      How to trace in ANST non DIA task (job task)? In st12 this avalaible.

      Best Regards,

      Alexey