Customer Relationship Management (CRM) is one of the newest innovations in customer service today and also is the strongest and the most efficient approach in maintaining and creating customer relationships. Customer relationship management is not only about business but also helps in creating an ongoing relationship between customers of a business enterprise.
Development of this type of relationship drives the business to new levels of success.
CRM solutions and products enable customers to enhance revenue, grow market share, improve customer satisfaction and loyalty, maintain competitive advantage, identify and concentrate on the most profitable customers and improve productivity.
Now you may be thinking about what kind of CRM solution deployment option is the best for your business need?
There are different kinds of solution deployment options available and the primary options are highlighted below.
On Demand CRM?
On Demand, sometimes called SaaS, hosted delivery or cloud computing, permits businesses to rent access to CRM software systems and the IT infrastructure that delivers those systems, pay for the business systems with a per user subscription fee and provide staff with access to information from any location at any time.
SAP CRM OnDemand solution is an easy to use, Web-based sales management solution. With the full scope of functionality and prebuilt integration with SAP ERP, customers could improve customer service, achieve a rapid ROI, lower the TCO, protect and extract greater value out of your SAP investment.
On Premise CRM?
On-premise CRM, also known as licensed, on-site, or in-house CRM, is a customer relationship management solution that is housed at a client’s location, and managed by its own employees.
SAP CRM OnPremise provides the insight and analysis you need to anticipate customer needs and build lasting, profitable customer relationships. SAP CRM is the only application that helps organizations drive customer value, loyalty, and profitability across the entire value chain with the end-to-end processes.
SAP CRM OnPremise provides the rich CRM functionality to cover comprehensive business processes and end-to-end processes with seamless integration into other Business Suite areas.
Still a tremendous amount of confusion?
Now you have a new option:
SAP CRM Rapid Deployment Solution
SAP has designed this newer option in terms of CRM solution fulfillment.
SAP CRM RDS Rapid Deployment Solution brings software and services together into a new offering that provides essential CRM functionality quickly and affordably, while reducing risk and creating a predictable path towards your CRM vision.
Preconfigured CRM software and services enables rapid deployment in 6-8 weeks, also provides robust and essential functionality so as reduce complexity with flexible pricing, which is also allowed to align with your existing SAP landscape. The most important, it could be extended as you grow without any compromise.
Yes, rapid deployment, predefined, several thousand SAP customers proved CRM function and flexible pricing, lower cost, that is what RDS could provide you.
For those companies who neither want to maintain the solution nor are interested in SaaS either, SAP CRM could also be provided as a hosted offering.
What would you like to choose as your preferred SAP CRM solution?
CRM is not a destination; it is a journey of continuous learning, process improvement and customer relationship evolution. Let’s start and enjoy the journey.