Blogs posted December 2010

The business community and, above all, IT experts are astounded by the concept of “cloud computing”. The promise of almost unlimited IT resources available to the user when and where required, and all at very accessible prices, have... Read More »

No borders, no boundaries1 In 1966, long before the age of personal computers and mobile phones, Simon and Garfunkel recorded their third studio album Parsley, Sage, Rosemary and Thyme.  On the third track, they opened the song Cloudy with the... Read More »

I thought we had probably seen our last DMM revisions for 2010 when there were NINE in that last bulletin, but today’s final update of 2010 includes a couple more. The USPS has refiled a couple incentive programs that were proposed... Read More »

Hello community!  I’m happy to share some great news with you as we close out 2010 and start looking forward to 2011. The SCN team has proposed, and expects to receive funding for a platform migration project in 2011.  The long term... Read More »

Student Lifecycle Management – Business Suite 7i2010e In December 2010 Student Lifecycle Management BS7i2010e (EHP5) has gone into Ramp Up. It provides enhancements in the area of Degree Audit, Event Planning and offers an integration to SAP... Read More »

  SAP Community Network, a different kind of Customer Network In an ever-changing economy and always-evolving business world, organizations are constantly adapting to shifting consumer needs while they search for optimal strategies to provide... Read More »

The biggest challenge facing the standard BW content is not knowing which scenario it will cater to (since most of the content can potential cater to multiple scenarios) leading to a very bottom up design approach where the source system data model... Read More »

When triggering important alerts or sending emergent messages, you may want to set the format of the texts, for example red and bold, to quickly notify the agent that the calling customer is VIP and needs to be very careful during the collaboration... Read More »

Before a call is finally routed to the agent, some interesting information may have been collected through Interactive Voice Response (IVR) or Communication Management Software (CMS) as Contact Attached Data (CAD). For example customer language,... Read More »

 In SAP CRM 7.0 EhP1, the calling customer can be automatically confirmed when it is transferred from another agent and already confirmed. The same alerts triggered when the business partner is confirmed, can now also be available after the... Read More »