The SAP CRM Interaction Center demo pod was very busy presenting to current as well as potential customers at the Sapphire NOW 2010 Conference in Orlando, FL. The Customer Service pod showcased both Interaction Center functionality along with its natural complement, SAP Business Communications Management (BCM) functionality.
The following SAP CRM functionalities, (including previous, current, and newly developed functionalities) were highlighted at the Customer Service pod at Sapphire NOW 2010:
- SAP Business Communications Management (BCM)
- Inbound Email Push
- Service Requests
- Knowledge Articles
- Enterprise Search
To view Part Two of this series for the SAP CRM Interaction Center functionalities shown at the Sapphire Now 2010 conference, click the video below:
SAP CRM 7.0 EhP1 - Rule Modeler Enhancements Part II: Usability Improvements
