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Webinar: Drive Customer Satisfaction through Call Center Excellence

Enhance Your Contact Center with Integrated Communications

Listen in to this Customer Excellence Serivice webinar on December 15, 2010 at 1:00 pm ET where Marcus Coulter will present:

How Companies today are facing challenges with their people, processes, and knowledge required to provide sales, marketing, and support services that are scattered across geographies, functions, and organizations. Another challenge is that customer-facing communications are rigid and hardware-based. Executing an effective communications strategy becomes even more difficult as customers seek real-time contact through text messaging, e-mail, and the Web.


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