When logging support messages for SAP BusinessObjects products on the SAP Service Marketplace, the components you choose will have a slight name change starting December 4, 2010.
What is changing? The BOJ prefix will be removed.
So, for example, if you currently choose BOJ-EIM-COR or BOJ-EIM-COM, you will choose EIM-COR or EIM-COM. If you choose BOJ-EIM-DS or BOJ-EIM-DEP, you will choose EIM-DS or EIM-DQ-DEP.
For a complete listing of products and the correct components, refer to SAP Knowledge Base Article 1411049 (login to SMP is required to view the KB). A link to this KB article can also be found on the SAP BusinessObjects support landing page by logging into https://service.sap.com/bosap-support. Under Troubleshoot a Technical Problem click “Product to Component Legend”.
**It is important to choose the correct component for your product because it allows the support message to be routed to the correct team.**