Skip to Content

The Road to Vegas

I just returned from a fantastic three days at SAP TechEd Las Vegas  – full of useful information, networking and fun – where  I had the opportunity to speak to many interesting people and document the conversations with some of them via flip video.

The social media case study that explains how I got to TechEd in the first place has already been eloquently documented by SAP Mentor John Appleby  in his blog  #nataschatoteched – A tale of two cities. and in the SAP TV video recorded at TechEd titled: “How Natascha Landed in Las Vegas” (starring Mark Yolton, Jon Reed, John Appleby and myself).   The key players here are Twitter, Idea Place and, of course, the fabulous SAP Mentors

And it was only fitting that social media played the leading role in my journey to TechEd as I only recently left SAP Community Network marketing to join the new SAP Social Media Audience Marketing team.   It also was a testament to the fact that there is no such thing as “word of mouth” or a “viral  anything” without support of the right people aka influencers.

 

Social Media Expert Networking Lounge Sessions

As soon as my trip to TechEd was approved, I scheduled two Expert Networking Lounge sessions on the topic of “Why you should care about Social Media“.  The discussions provided me with great insights on how SAP customers and partners view and use social media; not surprisingly SAP Community Network (which many still refer to as SDN) ranks on many people’s list as a the most useful tool.

There is still confusion around the use of Twitter, Facebook and LinkedIn but it was nice to hear at the end of our discussions that at least a few people in the audience felt motivated to go and experiment with these channels.  Those who use Twitter agreed that following the right people enables them to consume trusted content on topics they care about, as well as to connect with people they might otherwise not have access too.  Facebook was generally described as a tool for personal use only, while LinkedIn still has the reputation of being too job focused and full of promotions.   I think the jury is out on Facebook’s usefulness for B2B but LinkedIn has definitely cleaned up their act and their groups are doing well.

Overall, I got the impression that the technical folks at SAP TechEd are much more comfortable using social media tools than many marketing people I speak with. They obviously have no fear of technology and find the direct and informal style of communication pleasant.  Hence, should technical people play a bigger role in “marketing”  to their peer influencers via social media? At a marketing conference that I attended in early October, an engineering manager told me that his team creates YouTube videos for every product launch – told by engineers for engineers.  I have no doubt that they reach many influencers.

To round out part 1 of the TechEd LV diaries, I’d like to share a video of Glen Wallace, Chief Technology Officer at CONTAX Inc. who had good things to say about SCN during my social media session:

 

 

 

Stay tuned for part 2 of this blog. The videos with my expert interviews are uploading to YouTube as I write this….

Related links:

To report this post you need to login first.

3 Comments

You must be Logged on to comment or reply to a post.

  1. John Appleby
    Thanks for sharing Natascha and you were a welcome addition to LV! I’m certain that your viewpoint added value and that’s what makes your story so great.

    I think the key point to me came when I did my first set of media training with Martin Veich from CIO magazine (http://www.cio.co.uk/opinion/veitch/)

    What chimed with me was that it’s so easy to avoid being so edgy that you have nothing interesting to say. So what if we ruffle a few feathers here and there, people want to read edgy content…

    I think that marketing peeps need to understand that social media isn’t something you can do or not do – it’s here and non-participation is nothing more than not having a voice – people will still talk about you behind your back!

    (0) 
    1. James Oswald
      Agreed. Natascha is awesome!

      I’m also agreeing that there isn’t an option for companies to avoid social media. If nothing else you need to monitor the channels for feedback and customer service opportunities. I had a problem at the Palazzo, tweeted it, and got it resolved VERY quickly. Perfect use case of the technology to CYA.

      (0) 
      1. Natascha Thomson Post author
        Jamie, cool to hear that about the Palazzo. I read an article the other week about hotels in Vegas giving people deals depending on their “Klout” score :-). Thanks also for the kind comment. So great to meet you in person; super sense of humor!
        (0) 

Leave a Reply