Were you ever at a loss about how to start your search for information on SAP Business One?
Has it ever happened to you that you were looking for information on how to implement certain business processes in SAP Business One? Were you ever looking for information about how a particular feature is working? Did you ever wonder if the system behaviour you observe is intentional or a known issue? Did you ever wish you could connect with other users? SAP provides a lot of material to help you to help yourself & all of this can be found on the portal. Here is a simple checklist with links that, if ticked off correctly, will either point you to the material available or clearly indicate that the issue encountered is indeed new & inexplicable system behaviour & SAP Support should be involved.
SAP Service Marketplace
As first principles, the F1 on-line-help (OLH) that is accessed straight from the application has a lot of information to offer. OLH in version 8.8 is much more complex & detailed that the one in earlier versions. If the answer to your query is not within the OLH, a good starting place for your search is the SAP Business One Landing Page (Partner) or the SAP Business One Customer Portal. This is your gateway to a wealth of information including links to product documentation, education & news.The above mentioned OLH in the supported languages can also be found in the Documentation Resource Centre (DRC). For end customers, please use the Customer DRC. The DRC should be the very first stop for any consulting type questions. The Easy-Start Guide, Licensing Guide, Administrator’s Guide, How-to-Guides, delta information & much more are referenced in the DRC. New system behaviour & features are introduced, including links to SAP Business One Integration for SAP NetWeaver & Remote Support Platform landing pages.
One of the most important sources of information are SAP notes. Every error ever encountered is described in a note. Additionally, frequently asked questions (FAQ), workarounds & fuller feature descriptions with their application are documented in notes. The key to success in finding the right note are the search parameters that are entered. For example, if you need to know how to internally reconcile foreign currency journal entries from a multicurrency BP balance, you use ‘FC’, ‘MC’, ‘reconciliation’ & ‘journal’ as search terms & 2 notes matching the keywords are pulled:
Root Cause Analysis
For the past 2 years Global Product Support has also published & maintained root cause analysis (RCA) landing pages, which are particularly useful for troubleshooting approaches. These are available to partners only. How to get there? Simple:Service.sap.com -> Channel Partner Portal -> SAP Business Management Solutions -> SAP Business One -> Support -> Support Self-Help & Library. You’ll find more detailed info about the RCAs in this blog:
Partner Executed Queries
One of the most popular new support self services for partners are the PEQ (Partner Executed Queries). These are tried & tested update queries that the partner can run without the involvement of SAP support, thus saving time & effort. Please see the PEQ wiki for more info.
Remote Support Platform
Do you need to optimize the servive efficiency, but lack the tools to help better manage yout IT system and avoid risks?
Explore our free support tool, Remote Support Platform (RSP)!
RSP provides proactive maintenance of a customers’ system to prevent and fix time-consuming maintenance issues, freeing up staff resources to focus on higher value support services. The tool assists with implementations, upgrades and issue resolution. Information on RSP may be found here:
Expert Empowerment Sessions
Other valuable resources for consulting type information for partners are found in the Expert Empowerment Session (EES) archive referenced on the PSD calendar page. You can search by keyword and then further limit your search parameters. It must be noted that EES are only found in the archive & thus the box Archived Sessions only should be ticked. Historical EES were all uploaded with the date 01.01.2005.If, for example you were looking for information about how dates for payment in all possible permutations are calculated, you enter ‘Dates’ as Search parameter, select ‘Business One’ as Your Partnership Solution Focus, specify ‘English’ as language & instruct the engine to look for Archived Sessions only from/to 01.01.2005, the EES Dates in SAP Business One 2005A SP01 will be proposed.
From there you can then download the recorded session & the pdf file.
SAP Community Network
The SAP Community Network is available to all persons, a simple registration with the SDN will open the door to the blogs, wiki, the SAP Business One in Action library & the forums.
There is a lot of blogging activity within the SAP Business One community. How to get there? Just go to http://www.sdn.sap.com & click on Blogs:
Then click on Blogs by Category & choose SAP Business One from the list. To see more than just the most recent publications, click on See more Weblogs on SAP Business One. There you’ll find, for example, a link to a Troubleshooting Guide for B1ic. You can subscribe to the RSS feed & always be alerted when there’s new information.
In the SAP Business One Wiki you’ll find very practical links to Best Practices documentation, patches, Crystal Reports information, the SAP Business One Knowledge Centre & many, many more.
SAP Business One in Action
A valuable resource for answers to pre-sales, implementation & customisation questions is the SAP Business One in Action library in the SAP Developer Network. These articles are available to all, you just need to register. You will find precise descriptions of otherwise lesser known functionalities with examples of how to apply them, detailed instructions on how to set up specific business processes, workarounds for presently unavailable features and much more. Recently added articles include a feature on how to reliably track price list changes, instructions on how to set up the retentions business flow & detailed procedures on customising print templates, including Crystal Reports. On average, 4-5 new articles are published each month.
And last, but not least, SAP maintains a series of /community [original link is broken] in the SAP Community Network where all users may post questions & provide answers & advise. The forums are structured such that certain aspects are grouped together, e.g. Training, Core & SDK . To accommodate the global community, language specific forums are available. You can post questions in German, Spanish, Portuguese & Chinese as well as in English. As of 1000h GMT on 08.09.2010 there were 55,944 threads & 2,751,780 views on the SAP Business One entire forum. You can search the forum by keyword & gain valuable knowledge & exchange information.
Therefore, if you’re looking for information or are trying to decide whether certain system behaviour is a due to a bug or a clever feature, please tick off the checklist before logging a support ticket.
|Available to partner||Available to Customer||Checked|
|SAP Business One Landing Page||Yes||No|
|SAP Business One Customer Portal||Yes||Yes|
|Documentation Resource Centre (Partner)||Yes||No|
|Documentation Resource Centre (Customer)||Yes||Yes|
|SAP Business One in Action||Yes||Yes|
|/community [original link is broken]||Yes||Yes|