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Root Cause Analysis in SAP Business One

Did you know that…

…. SAP Business One Global Support provides Root Cause Analysis (RCA) information in the Portal?

….RCA pages are added & maintained continuously?

….all partners have access to these pages?

….RCAs trouble-shoot not only known issues but also handling errors?

….last month 37% of all performance related incidents logged with support could be resolved using the Performance RCA pages?

….just for the area of Accounts Receivable/Accounts Payable 8 new RCAs were added within the last 6 weeks?

….there are 9 documented reasons within the environment settings that cause an unexpected shut down upon login?

….it takes at least 3 minutes to log a message for support, but it only takes only seconds to get to the RCA pages?

All you need to do is go to the Channel Partner Portal, access the SAP Business One page, go to the Support section and click on Support Self-Help & Library to get to the SAP Business One Product Support Landing Pages.

The Landing Pages cover the following areas:

• Accounts Receivable/Accounts Payable
• Software Development Kit
• Performance
• System
• Data Transfer Workbench
• Finance
• Financial Add-ons
• Cross Topics
• Logistics
• Inventory Valuation Checkup
• New Reconciliation Engine
• Remote Support Platform for SAP Business One

Just as an example, if one of your customers asks why documents are not created when running the Document Generation Wizard, you can refer to the RCA where 6 valid reasons why this can happen are explained & illustrated. In addition, 7 known issues & their solutions are referenced with their respective note number.

Please browse the pages & if you have any suggestions for RCAs, please reply to this blog.

SAP Business One Global Support

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