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For those of you interested in SAP end user training, I highly recommend sitting in on Michael’s next two webcasts–one this week on August 11, and the final in the three part series on September 15.  If you missed the first webcast, or if you can’t attend the other ones, recordings are available on the SAP website. (See link at the end of this blog.)  Michael has some really useful information and case studies to pass along regarding SAP end users and SAP training.  Here are some key points I gleaned from the first webcast:

         

  • Stop calling them end users–it’s almost a derogatory term. Instead call them drivers–they are drivers of the software and your business processes.
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  • Most SAP clients train their end users before they go live, but then fail to offer any refresher training as the years roll by.
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  • Without continuous training, end user performance and benefits realization declines. After three years there could be significant attrition and as a result new employees need training, in addition to refresher training for existing employees.
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  • 76% of surveyed companies rate their end users as failing or substandard regarding their use of SAP.

I could go on with Michael’s key points, but it’s better if you listen to the webcast.  Michael is also offering a free SAP End User Maturity Assessment to the first 100 companies to apply by August 10th.  Two additional twitter chats on these topics are scheduled for this week and next:

         

  • August 10th and 17th @ 1:00-1:30 pm Eastern.
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  • Use #SAPEDU as the hashtag to find and respond during the chats.

View and listen to the first webcast here.  Sign up for the next two webcasts here.

Thank you, Michael and Kerry. Great information and nicely presented.

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