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The Value Of Enterprise Systems to Companies

The Role of Enterprise Systems in Companies

The purpose of this blog is that for the past 10 years I have been on the SAP Australian User Group (SAUG) with the responsibility of designing member events.  This involves me reading many reports, watching web casts, viewing presentations and attending events.  This is a continual process.  I have realised that many of the resources I find would be of value to academics and students.  But up until now have struggled to think of how to disseminate this knowledge. So I have bravely created this blog and hope that people find it of use. One of the resources I continually recommend is as series of studies sponsored by Accenture.

2002 The Return of Enterprise Solutions: The Director’s Cut
(Thomas H. Davenport, Jeanne G. Harris, Susan Cantrell)The report applies the theme of a director’s cut in the film industry to Enterprise Systems. In other words, if you had your chance to do it again what would you change?  A survey was conducted with 163 companies and identifies the value Enterprise Systems brings to a company and possible future directions.  The researchers believe that value is based on 3 factors; Integrate, Optimise and Informate.  The report can be sourced at 

2004 The Return of Enterprise Solutions in Asia Pacific: Directing a Blockbuster
(Thomas H. Davenport, Jeanne G. Harris, Susan Cantrell)This report built upon the previous report but surveyed companies in the Asia Pacific region.  The report identifies new technologies being adopted and strategies for reducing total cost of ownership (TCO).  Unfortunately the link to this report has been removed but if you contact Accenture they may be able to help.

2006 New Growth From Enterprise Systems
(Jeanne G. Harris and Thomas H. Davenport)In 2006, Accenture decided to conduct follow up research about what has changed since the first study was conducted in 2002.  What they were noticing was that some companies were realising far greater value from their Enterprise Systems than others.  A study was conducted of 450 executives from 370+ organizations in 35 countries.  The study investigated·          What’s changed since 2002 with firms that have adopted enterprise systems?·          Are the factors that drove value then still driving it today? Are enterprise systems enhancing competitiveness and distinctive capabilities? How important are business analytics to achieving value? The report can be sourced at 


Hope these have been of help 


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