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What is new with the Employee Interaction Center in EHP5

Word is slowly starting to come out on what will be delivered in Enhancement Package 5 (EHP5) for the Employee Interaction Center and although it is subject to change I thought I would share it with the SDN community. EHP5 was delayed by SAP but is currently expected to be available for ramp up customers during Q4 and as someone who has been involved in ramp up projects for EHP1, EHP3 and EHP4 there are a lot of benefits for taking part in the program with the most obvious being the ability to use the latest and greatest that SAP has to offer. To find out more information regarding the ramp up program.

Enclosed is a high level description of some of the key items tentatively planned for EHP5 for EIC:

Integration with self-services

-ESS authentication services

-“On-behalf” function in CRM based EIC to call ESS scenarios

Employee Identification and Authentication

-Search for SSN

-Additional security Authentication questions.

-ESS authentication self-service.

HCM Processes and Forms Integration

-The ability to launch an HR process from the CRM EIC and link to the service request


-The ability to restrict data access and limit actions for different Agent roles and responsibilities.

Survey Enhancements

-The CRM survey is linked to the EIC service requests and the corresponding mail form, which contains the survey link, is enhanced to include additional fields.

EIC Reporting

-HCM relevant data fields are enabled for CRM BI queries.

It is important to note that most of these items are already contained in the ERP version of the Employee Interaction Center with EHP4 but will part of the new Shared Service Framework (SSF) which is based on underlying CRM technology.

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  • Geeez Jared! I am just getting use to EhP 4! haha Thanks for the info. Of course, I am curious about more information around the HCM P&F pieces. Your second one under there sounded interesting….as if HCM P&F “security” is changing a little bit. Glad to see you’re staying on top of EIC. Thanks for the info!
      • Hi Suresh

        It is great to see SAP continue to roll out new and improved functionality in HCM in each of the releases and I look forward to working with EHP5 as well as getting some insight as to what is on the future drawing board.



        • From technical standpoint all the applications are delivered in Webdynpro for ABAP. Is SAP going to convert all the existing application which are in webdynpro for Java into Webdynpro for ABAP. If not Can we develop new application in Webdynpro for JAVA (specially for HCM related applications -ESS- MSS).


          • The current ERP EIC solution is delivered in BSP with no plans to move to WD4A.

            On a side note in EHP5 more components (ESS/ECM etc) are moving from WD4J to WD4A but not everything as SAP will continue to slowly move pieces over.

          • I would very much agree as it relates to ESS given the major changes that will be coming in EHP5.  EHP5 is scheduled to be released for ramp up customers in Q4,2010 with general availability in Q2,2011.
  • Hi Chris

    I am always amazed with how quickly you read the blogs as you are really on top of things. As you know SAP has been pretty secretive on EHP5 but I should have a lot more detailed info on both shared services and the enhancements in HCM P&F in early June and I will send you way.

    Hope all is well.


    • Hi Kavya

      I did not as I had some collegues involved in pre-ramp up testing with EHP4 a few years ago.

      That said I am very up to speed on EIC and SSF as I have a major client that is considering being a ramp up for EHP5 which is going to be released on July 12.

      Best Regards,


  • Hi Jarret,

    I have been trying to ascertain whether Employees & Managers can process Service Requests, other business objects created via the CRM-based EIC using ESS & MSS components in EhP6, however, have not found any conclusive documentation.

    Could you pl. shed some light?



    • Assuming you are using the CRM based Shared Service Framework agents can do an ESS/MSS on behalf of an employee or manager as well as an employee or manager can enter in a web-request and create as well as monitor a service request.