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Author's profile photo Ashish Rawat

Clarification on Client GWI Installation requirement

The current version of group 8.XXX will need the following installation requirement. For detail documentation please see note 1428670. 

Pre-Requisites for SAP CRM GWI software installation

  
–    Microsoft Dot Net framework minimum 2.0 . Also a mention of the higher versions of compatible Dot Net versions is required.

–    Microsoft Interop Assemblies – separate versions for Outlook 2007 and Outlook 2003

You can download and install the required interoperability from following location:

Outlook 2003:  http://support.microsoft.com/default.aspx/kb/328912

Use version 11. 
Outlook 2007: http://www.microsoft.com/downloads/details.aspx?FamilyID=59daebaa-bed4-4282-a28c-b864d8bfa513&displaylang=en

Use version 12. 
After installation, you must check that the MICROSOFT Office primary interop assemblies (PIA) in Outlook are in the location C:\WINDOWS\assembly
–    CDO ( Collaboration data objects ) 1.2.1 . This isn’t require for outlook 2003 . However it needs to be activated in Outlook 2003

–    SAP CRM Mobile Sales must be completely removed before the installation can be started

–    TO initially populate the URL the SAP CRM calendar options window must be initiated from the CRM Web UI.

–    Initiate the first synchronization from SAP CRM

–    Pre-requisite for most of the actions mentioned above is to keep Outlook closed.

–    A note by Microsoft KB908002 should be implemented.

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As all requirements are quite straight forward, however last one is bit tricky. (http://support.microsoft.com/kb/908002)

 

 This main aim of this requirement is to install extensibility dll into GAC, unfortunately extensiblilty.dll is a non distributable component, hence end user has to do by itself. 

Following are the ways :

1. Use the above microsoft note if you have VS2005, this installation will give extensibility.msi, which can be installed in each user through SMS(software management services).

 2. This require many manual steps. 

First download extensibility.dll from internet, make sure it should be some trusted side. 

Second use GACUTIL.EXE(http://msdn.microsoft.com/en-us/library/ex0ss12c(VS.80).aspx) to install it in gacutil. 

 

You can see the extensibility dll in “c:\WinDOWS\assembly”

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      6 Comments
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      Author's profile photo Stephen Johannes
      Stephen Johannes
      Thank you for blog.  I was just about to open an OSS message on the subject, so you saved me a support call.

      Is there a way that the extensibility DLL can be put out in service market place for SAP customers to download or do you have a link for the source with Microsoft?  As I customer I much rather get the file from SAP, than having to do a 3rd party download.

      This also seems to be a big barrier for people trying to implement clientside groupware. Please let us know what can be done.

      Thank you,

      Stephen

      Author's profile photo Ashish Rawat
      Ashish Rawat
      Blog Post Author
      I wish i could do it. Service Marketplace,I would have shipped it with setup if i would be allowed to do so,
      but according to Microsoft we CAN'T redistribute the dll.

      However you can directly consult microsoft support as you are using microsoft Office, they are liable to give you extensibility dll.

      Best Regards
      Ashish Rawat

      Author's profile photo Stephen Johannes
      Stephen Johannes
      Can you please provide some more clarity on what user permissions are required on the windows desktop to run the software?  Currently the client software only is running under administrator mode.

      Thank you,

      Stephen

      Author's profile photo Ashish Rawat
      Ashish Rawat
      Blog Post Author
      Hi Stephan,

      It depends on what level of automation you want in Client GWI.
      If you need only manual sync then admin is not required, however if you want to use auto sync then admin access is required, as service that does auto sync has to run in local system account.

      Author's profile photo Stephen Johannes
      Stephen Johannes
      One more clarification.  It appears you need to have administrator rights on the machine where the GWI client is installed to in order to setup the sync properties?

      I don't think you can set the properties of the client as a normal user.  I can open an OSS message if this not supposed to be the case.

      Thank you,

      Stephen

      Author's profile photo Ashish Rawat
      Ashish Rawat
      Blog Post Author
      Hi Stephen

      Sorry for late reply, no longer work with Groupware 🙁 , you need to be administrator to install the software not run it.

      To run the normal user who have access to registry/Outlook will work.

      So what is now working for you, the sync or installation ?

      Best Regards
      Ashish Rawat