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I am very excited about the upcoming The specified item was not found. in Palo Alto. In a week from today forward thinking individuals from the SAP eco-system will gather in Palo Alto to exchange ideas, learn about new technologies and have some fun together. The smaller size of the event and the fact that it is at SAP Labs offices in Palo Alto allows for deep dives into leading edge SAP and partner technologies as well as building new relationships. Best of all the event is free, so don’t hesitate and sign up today!

This year I was able to recruit my colleague Steven Webster, Director Technology and Experience Innovation at Adobe, to present with me a large call center project based on SAP CRM within Adobe that just went live. In preparation for our massive Creative Suite 5 launch we wanted to ensure that Adobe service representatives have the best environment available to them to help our customers. In order to address this challenge we leveraged “Experience Oriented Architecture” creating a brand new user interface with Adobe Flex on top of the SAP CRM backend.

More details in the presentation abstract below. I hope to see you in Palo Alto!

“In this presentation, Steven Webster and Matthias Zeller will demonstrate how to create innovative and intuitive user-experiences upon existing SAP solutions by leveraging Adobe technologies including Flex and LiveCycle.  Project Hendrix is an internal application to Adobe, developed to empower agents in contact centers around the world to help more customers, first time, in less time, every time.  Built atop an existing investment in SAP CRM, the innovations in user-experience provide an interface that allows agents to focus on performing their tasks simply, easily and effectively, hiding from them the complexities of numerous underlying enterprise systems.  Steven and Matthias will demonstrate the application and user-experience, before deep-diving into the technical details and best-practices that enable this Flex interface to be moulded upon SAP by technology integrations such as LiveCycle Data Services and JCO.  They will challenge product engineering teams to think about how to bring design into the engineering process, share Adobe’s approach to bringing user-experience design, business requirements and software delivery together, and introduce the concept of “Experience Oriented Architectures” as a design and development approach to fusing Rich Internet Applications and Service Oriented Architecture.  SAP development has never looked better.” 

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