Skip to Content

14 Comments

You must be Logged on to comment or reply to a post.

  1. Abesh Bhattacharjee
    Being a blogger who maintains his own website, I am always awed by site/demographic stats and never before had I had a chance to know what were the stats for our beloved SCN though I always wanted to know 🙂

    Thanks so much Mark for publishing such a comprehensive overview of what’s “under the hood”. I am not a fan of numbers but I was totally taken in by these stats. Awesome read 🙂

    (0) 
    1. Mark Yolton Post author
      Hi Abesh:

      I *am* a fan of numbers, so i like this stuff since it gives a macro view of activity, trends, and so on.  And I’ve only shared the tip of the iceberg in terms of numbers we can and do track.  When the community is this large and diverse, the management team and I need numbers and trend lines to help us determine rising and falling areas, give early indications of problems or opportunities, and so on.  I’m glad you enjoyed these.  They sure are amazing…

      Regards,
      Mark Yolton

      (0) 
  2. Julius von dem Bussche
    As an active member I like the quality initiatives to make my experience on SDN increasingly more worth while, for the effort I put in.

    The quality initiatives and support have certainly shown effect in many areas, but these are hard to measure in statistics.

    For example many customer accounts are dormant.

    Views on interesting topics over time are a more reliable measure in my opinion for KPIs. I also watch interesting topics to see how the views develop.

    Cheers,
    Julius

    (0) 
    1. Mark Yolton Post author
      Hi Julius:

      Yes, some percentage of the 2 million members are dormant.  Sometimes those people come back infrequently, or after a lull in activity, sometimes never.  This is normal as people change jobs, move on, lose interest, and so on.  The more important thing to watch is whether the new members are outpacing those members who drop out, and whether the activity we are generating is rising or falling. The trends (like topics growing over time, as you point out) are key, more so than the precise number itself. 

      Regards,
      Mark Yolton

      (0) 
  3. Stefan Koehler
    Hello Mark,
    the statstics about the members, the countries and earned points have been awaken my interest. I think that it is pretty interesting to see, but i am missing a very important statistic about that topic.

    The open question is: “Which country opened the most questions / topcics in 2009?”

    In my opinion this chart would also give a view of the “SAP education / skill level” by each country.

    Regards
    Stefan

    (0) 
    1. Mark Yolton Post author
      Hi Stefan:

      I don’t think we track which country opened the most questions in 2009, but given the activity in India, I would guess India opened the most.  The other options would likely be the U.S. or Germany, since those are where the largest installed base of customers reside. 

      I don’t think the answer to this question would be directly correlated with education or skill level, though, as you suggest.  I think it is more likely to indicate where the most customers and partners are, regardless of skill level, because customers (and partners, on their behalf) generate questions. 

      Regards,
      Mark Yolton

      (0) 
  4. Vijay Vijayasankar
    These numbers provide the quantitative view of an amazing story, and I have heard SCN being mentioned very positively at a lot of places these days. This makes me an even more proud member of the community.

    From the numbers – BPX looks like it could use some help. What are your plans for reviving it, Mark?

    (0) 
    1. Julius von dem Bussche
      The BPX and Customer stats suprised me actually, both as being a very similar numbers and from experience low activity on SDN.

      Is there any correlation between the two and duplicates in “public acounts” measured?

      In Germany I know that many customer employers use public accounts (gmail, etc) and service provider staff from India do the same because they change jobs frequently due to the booming economy.

      I suspect some statistical overlaps here, and 163.com is also worth keeping an eye on to see whether it is real – however the language barriers of contributing are limited.

      On the otherhand, if the langauge barrier was restrictive, then a proliferation of non-SCN sites would be the result.

      I would still like to see stats on quality of contributions and not 20 points for “clicking into the blue”, regardless how difficult it is to measure.

      Some poeple put a lot of effort into SCN and statistics cannot directly measure it.

      Cheers,
      Julius

      (0) 
      1. Mark Yolton Post author
        Julius:

        When you look at “customer stats,” be sure to remember that these are self-reported relationships.  There is a very large percentage (nearly half) of our members who do not state their relationship when they register, and never complete their profile (“business card”).  They show up as a large chunk of “unknown” or “public” and are likely a mix of customers, prospects, partners, competitors, industry watchers, pundits, and so on. 

        Regards,
        Mark Yolton

        (0) 
        1. Julius von dem Bussche
          Hi Mark,

          I see what you mean when the user’s attributes are unknown – I guess we can just speculate here.

          Specifically for customers one could work a part of it out from the number of S-accounts. I think it would be usefull to know how many customers are BPX focused.

          Things which paying customers support voluntarily as community members are generally a safer bet than things which they don’t.. 🙂

          Cheers,
          Julius

          (0) 
    2. Mark Yolton Post author
      Hi Vijay:

      BPX is doing quite well.  I’m amazed that it has reached (nearly) 700,000 members in its short life, and continues to grow by about almost 3000 new members each week. 

      As you might imagine, BPX was a new concept (and terminology, including the three-letter acronym) we introduced, so I’m happy there’s a general understanding of what we mean, a build-out of the content areas, active discussions, a “Process Slam” at TechEd events, a lot of horizontal app (CRM, HCM, ERP, SCM…) and industry (Chemicals, Public Sector…) content and sections, a welcoming presence for BPXers along side the SDNers, and so on. 

      Because the nature of the work is different from that of developers or IT people, we do see less discussion forum activity in BPX versus SDN, and less need for regular, daily engagement I suppose. 

      I would like to see more industry best practice sharing in BPX, more process designs, more process “innovation” discussions (with business benefits or results), more insight into future trends (including opinions and speculation from a more business-y perspective). 

      Regards,
      Mark Yolton

      (0) 
  5. Holger Stumm
    OMG – Next year, when I grow into this unspeakable age, I belong to the absolute minority – 2.96%. !!
    Sigh, wish I was younger…. but on a second thought, than I would have to do all the work again… ;-(

    Just kidding – we need more seasoned people here helping out the kids with knowledge and lifetime experience.

    (0) 

Leave a Reply