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Dear CRM Community,  

First, I want to thank you for your time in making the CRM BPX Community an unprecedented success! It’s a great pleasure to see, the number of great ideas being exchanged, as well as problems getting resolved within the CRM community. The SAP CRM product organization actively participates in the CRM BPX/SCN community and we are always keen to contribute even more relevant content.  

As you all know, with SAP CRM 2007/7.0, we introduced a radically improved UI. It set new standards in usability and user adoption. Customers and Analysts have been overwhelmingly positive in their reaction to the direction we are going with Customer Relationship Management.  

We have heard that many of our customers want to upgrade now.  At the same time we do understand, like with everything new, there may be initial challenges and unknowns when you embark on a CRM upgrade project.

We always want to help and I am very glad to say the answer lies in the community itself – “the knowledge sharing”.  

To that end, today, I want to point you to the CRM Installation and Upgrade from 4.0 to 7.0 Wiki which was specifically created for the purpose of spreading the knowhow of the upgrade. The wiki not only has all the relevant content in one place but also talks about best practices, typical upgrade steps, what to look for , how to migrate, CRM Customer Success stories and experiences of real upgrade projects…etc. 

In addition, we have created the SAP CRM: Master Data & Middleware  to ask any particular questions on content that might have been omitted in the wiki. Our best and brightest people are monitoring the upgrade forum ready to answer your questions. These SAP experts are from CRM Development, CRM Solution Management, CRM Quality Management, CRM Production and CRM Consulting have your questions covered! 

If you’re ready or preparing for an upgrade from 4.0 to 7.0, I would like to encourage you to check the CRM Upgrade 4.0 to 7.0 Wiki at CRM Installation and Upgrade 4.0 to 7.0 Wiki  I am quite sure this Wiki will go a long way in preparing and in taking the ‘Unknown’ out of your upgrade project.  Please check the wealth of content we have specially put together before asking your question in the CRM Upgrade Forum. More than likely than not, you will find the answers in the wiki knowledge base.

Rest assured that your questions and our answers in the forums will be added to the wiki, thus eliminating double effort and improving the content in the wiki for all to share. Lets us know your thoughts and as always we are open to suggestions for further improvement and enriching the CRM Upgrade 4.0 to 7.0 Wiki – knowledge base. 

Thanks again for your active participation in building the CRM BPX into a Vibrant Community and the ongoing success of migrating all of our customers to the latest CRM 7.0 release.  

Regards,

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