Skip to Content

In his blog SAP CRM Interaction Center: A hitchhiker’s guide from a process perspective  Carsten Busch explained the three main types of processes involved in the interaction center in a generic way: “These three processes are: the communication process, the interaction process, and the business transaction process […].

In the new article Communication Processes and their Integration with the SAP CRM Interaction Center we now take a closer look specifically at communication processes and how they are integrated with the interaction center.

BTW: Should you be interested in the communication enablement of CRM processes in CRM in general I recommend Pavithra N’s blog on Communication Enabled Business Processes with SAP CRM 7.0.

To report this post you need to login first.

Be the first to leave a comment

You must be Logged on to comment or reply to a post.

Leave a Reply