Consider the scenario where in University in India students can’t use internet for chat purpose. SAP implementation team can’t use gtalk or any other collaborative chat rooms because Management is worried about increasing cost of internet and bandwidth consumption.
These are tough trying economic times, when Institutes/Universities and Implementing partner are saving costs on travel and communication fronts, we as SAP professionals need to collaborate everyday for quick and faster solutions.
Sometimes in Project Management area it is required to talk to the other experts and team members on either side on a short notice. To call each other if there is an issue during customization or production support or handle a crazy client or project manager shouting at you to resolve an issue in SAP. Personal travels and Conference calls seems to be too expensive to be used.
The common modes for communications such as Telephones, Conference calls, Emails, Podcasts, Blogs, Forums, Chat messengers need time and money to use them. Just consider the new entrant in field i.e. Google Voice. It has revolutionized the art of collaboration by helping Project Management to have a conversation with fellow experts on quick and economic basis.
Whereas Students in a University can use this service to collaborate on various fronts such as sharing project related information, sharing professional information, solving personal issues, chats with foreign counterparts for career growth etc. Google Voice is useful for both by saving huge costs.
SAP should consider adding this feature into SLCM module to enhance its acceptability in Indian Universities as means to save cost on both fronts.
I am not sure whether Google voice is available in India or not but sure that day it will come, it will change the rules of communications for Students, Universities and foremost SAP Project Management in India.