With SAP’s recent announcement of a new global tiered support program your customers now have a choice in support offerings for SAP Business All-in-One between: SAP Enterprise Support services or the SAP Standard Support option. And, SAP is further evaluating additional changes to our support portfolio for later in 2010. Such additions could include partner certifications and an option which would allow you to have SAP deliver support directly to end customers.
Now that your customers have options in how they receive support, it’s more important than ever that you, as our valued channel partners, understand the value that SAP Enterprise Support delivers. It scales according to the complexity of your support needs: Beyond keeping the system running, this support offering helps you reducing total cost of operations while enabling business processes improvement & innovation to free up skilled IT resources. Partners from around the world have already found that SAP Enterprise Support is helping not only their customers but their own business as well. Partners like, Cormeta AG:
“In SAP Solution Manager, we saw the opportunity to streamline our message processing – with a single automated procedure. What’s more, we were keen to benefit from the additional functionality available with the solution.”
Stephanie Jerch, Project Manager, Cormeta AG
How has your organization used SAP Enterprise Support and SAP Solution Manager to benefit your business?
Join us for more discussion in the SAP Business All-in-One booth – make sure to check the message board and take part in the conversation.