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Author's profile photo Former Member

Quick start to BMC AppSight for SAP Client Diagnostics



At Australia Post we are always looking to exploit the value of Solution Manager and cut our support costs. The latest piece of innovation we have unlocked is the BMC AppSight for Client Diagnostics. This special version  of BMC AppSight is used to perform root cause analysis of the SAP end user’s desktop.


As part of the SAP Solution Manager Enterprise Edition, you get a limited license for the Appsight console and the recording agent of BMC Appsight, known as the BMC “Black Box”. The limited license is delivered with customised Recording Profile templates for SAP functionality. Additional templates may be requested by raising an XX-PART-APS note on the Service Marketplace.


Installation steps.


  • 1. Download BMC APPSIGHT for SAP Client diagnostics. See SAPnote 1034901. Download from à Installations and Upgrades – Entry by Application Group à SAP Technology Components à SAP SOLUTION MANAGER à SAP SOLUTION MANAGER 7.0 à BMC APPSIGHT 4 SAP CLIENT DIAG
  • 2. In the solution Manager system, use transaction SU01 to create a new service user called SEP_WEBSRV and assign the SAP_SEP_INTERFACE role. Ensure the new role is active.


  • 3. In the Solution Manager system, use transaction WSCONFIG and ignore the following warning message


Create service with AGS_CHECK_LICENCE_SEP as Service definition and variant



Choose ICF detail and double click on AGS_CHECK_LICENCE_SEP service.

Switch to change mode and enter the newly created user then save.



4. In the Solution Manager system, use transaction SICF to activate the new service. Ensure the Procedure is changed to “Required with Logon Data” and enter the User / password as created above.



5.     Install the AppSight Console and Black Box on your desktop by unpacking and running Select setup.exe



Choose custom install and select the options as per the following screen shot


Choose the file location recommended in SAP note 1034901




This process will install the Appsight console and the client Black Box



•6.     The first time you start BMC AppSight Client you need to register the URL to Solution Manager. The address should be as follows:-








I have attached one screen shot showing how the front end looks. A functionality teaser weblog will follow as part of Tony’s ALM functionality teasers.




Solution Manager SP12 or higher

Apply SAPnote 1145259 to Solution Manager



SAPnote 1034901

SAPnote 1034902

SAPnote 1038811

SAPnote 1145259

SAPnote 1039905

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      Author's profile photo Former Member
      Former Member
      I've been waiting for more information on AppSight.  Looking forward to see the functionality follow-up.


      Author's profile photo Riccardo Escher
      Riccardo Escher
      Really good and convincing. I am eager to try it out. Thanks!