Why are ALM Trainings Important to You and Your Customers
The Application Lifecycle Management trainings is a comprehensive portfolio of courses on SAP Solution Manager which empowers your resources to assist SAP customer s in achieving improved collaboration between business and IT units in meeting the challenge of improving its mission-critical operations.
SAP Solution Manager provides a collaborative solution to run SAP solutions along the complete application lifecycle. This lifecycle can be categorized into three phases: Implementation/Upgrades, Operations and Optimization.
When a new Implementation and Upgrade project is planned, SAP customers will look for improved tools, content and methodology that will address the following requirements:
- Company-wide standardization to ensure smooth global rollout and management of templates
- New capabilities to manage configuration across distributed landscapes
- Improved solution documentation to provide detailed project documentation
- Tools to enable efficient and integrated test management
The E2E040 Run SAP and End-to-End Solution Operations is a methodology to optimize the implementation and ongoing management of end-to-end solution operations standards.
The E2E060 Customer Center of Expertise is a course for customers who seek assistance in establishing a comprehensive Quality Management program in resolving critical challenges across SAP solutions.
The E2E220 Test Management course presents an overview of the challenges of testing in a SAP environment and the integrated SAP and third-party testing tools that can be used to streamline the testing process.
The E2E400 E2E Technical Upgrade Management guides you through the ins and outs of an upgrade project where you become aware of the challenges the work involves and acquire skills you need to successfully execute and manage tasks.
The E2E500 Custom Code Management will assist in managing custom code efficiently and its impact on core business process while utilizing SAP standards to reduce conflict between custom code and SAP enhancement packages
SAP customers require integrated solutions after go-live to maintain increased performance of their mission-critical business processes. Often times, customers’ help desk is decoupled from SAP systems and ticket processing times are not acceptable. Poor handling of change requests and a lack of procedures or SLA can add to the inefficiencies. Therefore, the tool and procedures that are used to reduce the time to resolve problem resolution should meet the following criteria:
- Provide integrated service desk and implement best practices for ticket solving
- Support cost effective central system administration
- Provide detailed SLA reporting
- Enable proactive system monitoring to ensure system stability
- Use SAP Early Watch Alerts and Diagnostics to analyze SAP systems
The E2E100 E2E Root Cause Analysis will reduce the time to resolve problem resolution by using End-to-End diagnostics to isolate the component causing the problem, allowing for pro-active monitoring of your SAP systems.
SAP customers who have mergers and acquisitions are constantly placing new demands on IT solutions. Transparency on real IT costs drivers are missing and reactive problem solving is standard practice or there is insufficient audit trail for changes. To ensure constant optimization and proactive problem solving of SAP solutions, the following requirements will need to be addressed.
- Transparency on real IT costs
- Optimize IT governance through best practices of change request management process
- Available IT information to integrate new acquisitions as fast as possible
The E2E200 E2E Change Control Management course will improve data consistency and transparency while minimizing the impact of change-related events while E2E300 E2E Business Process Integration and Automation will improve business process availability, performance and stability while controlling data volume growth.
Attending these courses, helps you guide your customers in capitalizing on opportunities for increased operational efficiency, improved system and business process availability and reduced total cost of operation.