Skip to Content
Business Trends

Voice of the Customer: ECOVER

Last week I recorded a video with ECOVER, a cleaning products company based in Belgium that is present in 26 countries.

The company has implemented All-in-One. While it is early days (the system has been going live in phases since April 2009), they are seeing benefits in the following areas:

  1. Ability to support future growth having already grown 5x in the last 10 years and tripled the workforce
  2. Optimizing working capital with planned inventory reduction, shortened receivables and ecoveroptimized payables.
  3. Encouraging planning production from the view of sales forecasts rather than historical inventory analysis

In the video, Philippe Lannoy, the company’s financial manager talks about the needs, challenges and benefits achieved to date. I would have preferred more hard figures but then the company is in the relatively early stages of seeing what SAP delivers.

A few points come out that I see time and again among customers:

  1. The critical role te right partner plays in implementing small and mid-market solutions
  2. The oft under-estimated time needed to get things done (with the attendent stress!)
  3. The impact that a large project has on the organization

What do you think? Are these the kinds of thing that you see? Anything crucial missed?

You must be Logged on to comment or reply to a post.
  • Hi Dennis,

    Thanks for sharing customer experiences. Given that the SAP SME Market will be driving SAP forward to a lot of extent and in so many areas, it would be great to hear more customer success/failure stories from this segement.

    I am looking for a SAP customer who would be willing to talk to an investment firm about their SAP budgets (broadly); if they are/intend to spend on SAP SaaS/Cloud offerings, and the business drivers for such an investment. Do you know someone who would be willing to spend 30min-1hr on consultation call…making some extra bucks.



    • Shehryar – hopefully we’ll get to produce more of these in the coming weeks/months.

      To your question. Can you provide more context? Are we talking Suite customers for instance? email me directly: dahowlett [at] gmail [dot] com