We do exist!
I wasn’t expecting to write this blog, but after reading the blog on how Social CRM vendors don’t walk the talk, a fire was lit inside of me. The problem started with this q blog located here which had one quote in a raw data spreadsheet.
The quote in question was:
“I know SAP has thriving communities for developers, but I’m not seeing it on the main product page. Does SAP CRM have customers that talk to each other? It’s not clear.”
The problem with this quote
My problem with this quote is that it basically ignores the entire SAP CRM BPX community, because it is not linked to the SAP.COM CRM product page. However if you googled the SAP CRM solution, our community shows up in the results list. The quote makes it look like we don’t exist, when it fact we do.
I’m personally passionate about this community as it has allowed me to be successful in supporting a SAP CRM solution as a SAP customer with no other CRM resources on site. You may point out that I don’t ask a lot of questions and answer more than what I ask, but I read almost 100% of what is posted in two of the CRM forums(CRM General and Framework and CRM Webclient UI). In addition a lot of the questions I answer are problems that I sometimes face in my day to day work. We together as a community are the reason why it is successful.
Stay tuned for the next episode
As this story unfolds, I will let you know how my conversation with the author of the study unfolds. In the meanwhile I think I need to get back to that wiki project that I want to finish up by the end of this year.