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Maximizing ERP Return on Investment with On-Demand Support Services

Prior to the economic meltdown, many companies invested in ERP systems, but now find themselves unable to maximize the full potential of those investments.  As challenges mount and budgets dwindle, internal tech departments have to do more with less.  Outsourced ERP-support services provide these companies with a cost-effective, flexible solution.

Building out ERP solutions to automate business processes, reduce supply-chain costs and facilitate collaboration with suppliers provides enough of a challenge to internal IT departments.  Add to those expectations the low profit margins and intensified competition of the current economic climate, and internal departments face an array of additional projects aimed at streamlining processes via ERP—projects which necessitate outside help.

Budgets prohibit bringing in new permanent employees, and even seasoned consultants require significant time to fully understand the company’s tailored ERP configurations—not to mention organizational methodology and goals. 

Outsourced support allows overtaxed IT departments access to an on-call team of expert consultants.  Not only do outsourced teams greatly relieve budgetary constraints, but they also provide continuity across projects.  Whereas consultants take their expertise with them when a project ends, on-call support teams work with their clients through successive projects, creating an ever-expanding knowledge pool.  In effect, companies have an external SAP IT department at its full disposal.

ERP adoption marks a fine start to surviving the current environment.  The companies that thrive will be those that realize their enterprise potential—and balance pressure for higher performance with shrinking internal resources—by enlisting outsourced support partners.

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