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Pass parameter in URL on transaction launch

 Passing Parameter values in a url from ICWC transaction launcher.

      We did this for our find a dealer website, but it seems practical for many uses.  In our ICWC application we created an url launch transaction to find the dealers near the customer calling customer service.  We passed the ‘zip code’ as a parameter to the url so the agent would not have to key stroke it in.


       The  site for my company that I step thru is;

        You will need to work with your web specialist for your company so your url can accept parameters. For example if you went to mapquest and did a search on only zip code 60131 the returning url would be the data after the ? are the parameters and values.


         So in my CRM 5.0 system in CRMC_IC_LTX_URLS I created a dealer url id with url   , in the same transaction I created a parameter called zipcode (case sensitive with your site).


         In the transaction launcher I entered zipcode with value = //currentCustomer/BuilStandardAddressRel/POSTL_COD1 (on the Transaction Parameters step)


      A navigation link also needs configured in CRMC_IC_NAVBAR_PERM and assigned to the ICWC profile.


      Now when an agent confirms a BP and needs to finds dealers in the area, our dealer finder url is launched and the zip code from the BP is passed into the window.

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