With Broadcast Messaging, Interaction Center supervisors can create and send electronic messages to their agents. Messages appear instantly on each agent's Interaction Center screen. Broadcast Messaging also allows the supervisor to define priority and expiration time when editing a message, create or maintain distribution list, and view sent messages. Click the screenshot below to view a video introducing the Broadcast Messaging in SAP CRM 7.0.
For your reference, please also read blog:
Alerts, System Messages, and Broadcast Messages in the Interaction Center? - By John Burton
4 Comments
