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This article describes the value that mobile software applications on handheld computers, Smart Phones and PDAs can provide businesses:

  1. Eliminate time spent in the re-typing data collected in the field.
  2. Reduce time spent on the phone dispatching service tickets, rather dispatch direct from your office computer to the mobile handheld computer in the field.
  3. Send driving directions in the mobile work order to save driving time and fuel costs.
  4. Save driving time by wirelessly synchronizing work orders with the office.
  5. Reduce fuel costs by minimizing the need to drive back and forth to the office to deliver paper work.
  6. Provide better customer service by accessing their account information via wireless connectivity on your handheld computer.
  7. Improve the efficiency of field data collection by using barcode scanners or RFID readers for rapid asset tracking.
  8. Improve the quality of work by providing real-time management visibility to work being done in the field.
  9. Create and schedule service tickets direct from the field. Reduces the need for an administrative intermediary.
  10. Immediate invoicing for faster collections and better cash management by synchronizing with the office accounting system or by using a mobile printer and credit card swipe machine on the handheld computer.
  11. Proof of work – GPS audit trail of work with date and time stamp documents location and time of work. Reduces invoicing disputes.
  12. Reduce introductions of human errors with automated business processes and systems integration. Move electronic data from the field to your database applications without human intervention.
  13. Ensure complete data is sent from the field – incomplete data wastes time tracking down later.
  14. Avoid handwriting and translation errors by pre-populating electronic form information.
  15. Validate answers on mobile handheld PDA forms – to ensure data accuracy.
  16. Take digital images to document work and avoid invoicing disputes.
  17. Push data to the handheld and avoid time communicating information on the phone and writing on note pads.
  18. GPS tracking for reduced travel time and lower fuel consumption.
  19. Compute and analyze data on the handheld in the field – programmed analytics can help field users make quicker and better decisions.
  20. Automated business processes – your mobile application can be configured to perform all kinds of automated business functions, queries, computations, analytics and many more time consuming features automatically based on data input or buttons pushed.
  21. Enforce business processes for efficiency and best practices – mobile software solutions can be configured to ensure the field user follows the appropriate business processes.
  22. Avoid lost data —capture data immediately and sync to headquarters.
  23. Avoid undocumented inventory usage and unbilled time due to forgetfulness. Enforce real time data entry at point of work.
  24. Require clock in and clock out at jobsites to document the accuracy of work/time estimates.
  25. Train new service technicians and inspectors with audio memos or video clips.
  26. Capture digital signature for proof-of-delivery and proof of work on handheld computers.
  27. Query for available mobile inventory in nearby work vans to save travel time, inventory and fuel cost.
  28. Use product and services information on handheld computers to up-sell.
  29. Query latest shipping status and/or inventory levels via handheld computer while onsite with customer.
  30. Automatically capture date and time stamps on your mobile handheld computer to document work and inspections times to limit liability and invoice disputes.
  31. Use mobile technologies as a competitive advantage and show instant visibility to work, shipping status, schedules, inventory and account status.
  32. Demonstrate to potential customers the competitive advantages of including GPS, time and date stamps, digital images, audio memos and more to document work and synchronize with the office using your handheld computer.
  33. Download product warranty information to the handheld computer for review and presentation at the point of work.
  34. Using rugged handhelds are often easier to carry around at job sites and are more durable than using laptops—lower ownership costs.
  35. Mobile handheld computers with barcode scanners capture data quicker than typing on a laptop.
  36. Combine your phone, GPS device, laptop, digital camera, paper forms and barcode scanner all on one mobile handheld device to save money, weight and support costs.
  37. Combine job estimates, inspections, work orders, mobile inventory, time sheets all on one mobile application and one synchronization platform to mobilize and automate the entire business.
  38. Scale your business by lowering administrative costs and the administrative work required to run the business.
  39. Improve profits by analyzing real-time data collection on handhelds to understand the amount of time each task takes—so better scheduling and estimates can be implemented.
  40. Push data to the handheld and avoid time communicating information on the phone.

How do you select the right handheld computer or Smart Phone?  This article lists 54 questions that will help you identify the right kind.

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