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 In the Customer Think’s 2009 study, nearly half of respondents report their organizations will adopt internal and external social media within the next year. In this Showcase webinar, you’ll see live demonstrations of how integrated “Social CRM” solutions can help you bring together the best of the social and CRM worlds to serve your customers better, while improving the effectiveness of your marketing, sales and service operations. 
 
Presenters: Vinay Iyer, VP of Marketing, Volker Hildebrand, VP of Solution Management, SAP CRM, Bob Warfield, CEO, Helpstream; Sanjay Dholakia, Chief Marketing Officer, and Phil Soffer, VP of Products, Lithium.

When: Thursday, Oct. 1, 2009; 10 – 11 a.m. Pacific Time

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