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SAP NetWeaver BI Diagnostics & Support Desk Tool – Introduction

  With the release of BI7.0 SAP introduced a requirement to force the use of a combination of a Java stack along with an ABAP stack.

 

A majority of the BI ‘engine’ is still running on the legacy ABAP engine. The newer web template functionality is now hosted on a Java stack. In order for the application to work correctly the communication between the two stacks has to be functioning correctly.

 

In a ‘legacy’ portal to BI3.5 integration the integration between the portal and BI system is configured in a single location: a portal system. However, there are many more integration points required between the portal and a BI7 instance.

 

To help in debugging issues that arise when configuring the connection between the two systems, SAP has developed a tool which can be run to help identify issues and provide clues as to how to fix them; the SAP NetWeaver BI Diagnostics & Support Desk Tool.

 

Solution:

 

 

0.1.

2. Once the tool has been deployed to the Java stack, it can be access via <http|https>://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default 

0.1. 3. After logging in ( see Note 937697 for security requirements ), you will be prompted with an overview screen. This screen will tell you if your configuration is working properly or not

 

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0.1. 4. The +stoplight +at the top of the screen will tell you immediately if you have a properly configured system

 

 

0.1. 5. The RED light lets you know that there are issues with your system configuration. Scroll down to the bottom of the screen for more specific information.

 

 

 

 

0.1. 6. As you go through each item with a RED light, you will see suggestions from SAP on how to solve them.

 

 

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0.1.

7. Once you have solved each of the problem items, click on the Reload Configuration button at the top of the screen to re-run the tests 

 

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