A few months ago I blogged about “The importance of being trained...” after attending an ABAP training course with SAP’s Education Department which left me regretting not having done it earlier. Different opinions about the cost : benefit ratios of training approaches were voiced in the resulting discussions, and I would like to follow-up with another positive experience of a similar nature which is also not for free – but in my books well worth it if you have made serious investments in your business and SAP technologies to support it.
I have since attended three specialized customer security workshops as part of the MaxAttention contract option – two of them together with the customer to meet with experts from SAP on an annual basis for information exchange and one representing SAP with a customer wanting specific release dependent upgrade information not included in the standard ADM education scopes.
From the feedback, the SAP experts benefitted from the information gained from these focused workshops as much as the customer did. I can also vouch for the same: discussing customer specific implementation aspects “in the wild”, doing demos of new and improved standard functionality, finding solutions during the sessions which were previously not known and even producing a few SAP note corrections to the standard system. All with a lot of support from the SAP “backbone” behind MaxAttention services.
There were three aspects to these MaxAttention workshops which I would like to mention in a bit more detail, as they were key ingredients for me:
I left these workshops with a similar feeling as I had at the time after attending my first (and regrettably late) formal ABAP training: Do yourself and your important systems a favour by recognizing the importance of being supported appropriately.
Disclaimer: This blog is in no way a criticism of SAP’s standard support offered via the SMP global support or even the platform enabled by SCN communities, both of which I have very positive knowledge sharing experiences as well. If you know me, then you will know that there is no doubt about that. But for very focused and specialized security support condensed into a three day workshop, you get what you pay for with the MaxAttention contract option.
Disclosure: SAP is a customer.
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