SAP Event Information: Webcast – Oki Data Americas shares how they are utilizing SAP CRM to reduce costs while improving customer service on Tuesday, July 28, 2009 1:00 pm Eastern Daylight Time (GMT -04:00, New York).
About Oki Data Americas:
OKI Data Americas, Inc., a subsidiary of OKI Data Corporation of Japan, provides world-class printing technology and solutions. The company implemented functionality in the SAP CRM application to optimize call-center operations. With better control of and access to customer master data and warranty records, OKI Data has reduced service costs and improved the efficiency and productivity of its call- center agents.
Jeff Eberhart, Senior Director, SAP CRM Customer Value Network
George Rears, Manager, Systems and Development, Oki Data Americas, Inc.
Mike Boudreau, Senior Manager, Customer Support, Oki Data Americas, Inc
Roberto Kirsten, Vice President, CRM Solutions, Hitachi Consulting
Hear what these panelists have to say during this 1 hour webcast.
Registration for this event is free but you must register here.