Click on the screen shot below for a video showing enhancements of the Interaction Center Agent Inbox in SAP CRM 7.0. The Interaction Center Agent Inbox is an integral part of customer interaction processing for agents. The Agent Inbox allows for searching and processing of transactions, such as Service Orders, Sales Orders, Interaction Records, and workflow items such as e-mail, that an agent may process throughout his or her day.
For an introduction to the SAP CRM Interaction Center Agent Inbox, please read the blog by my colleague Cathy Ma Introduction to the Interaction Center Agent Inbox.
For a blog of SAP CRM 7.0 Interaction Center Agent Inbox enhancements, click SAP CRM 7.0 Interaction Center Agent Inbox Enhancements.