Finding information across the web is the most fundamental use case of the web. Without search engines and basic navigation, nobody would be able to locate anything. The search application as you know it on SCN has evolved very little since the launch of SDN back in 2004. We have received numerous comments, feedback, and complaints about the search application, and we are also sitting on loads of industry reports, usability studies, and best practices. So, it is now far past due for us to deploy a new Search application, one which not only looks better but one which will allow you to navigate search results based on assigned metadata, similar to product searches on Amazon and other such websites. On June 28, 2009 after our system has been updated, Search 2.0 will be live.
First, before we go any further, let me answer an obvious question: what is it about this project that makes it a 2.0 product? I wish I could take the credit (or blame) for this, but this name was selected long before I started working at SAP. As was stated in the leading paragraph, Search really is a vital part of the web experience, and we have been well aware of the deficiencies of our search application for several years. So, about three years ago, in light of everything else being called a 2.0 product, and given that this new Search application will be the second version of the application, someone coined the term Search 2.0 for this project.
Here are some of the new features present in this Search application:
- Faceted search filters based on metadata. Simply put, this is a means of navigating search results based on certain attributes that have been assigned to the content on SCN. For example, if you are looking for the term “business intelligence,” the search application would retrieve all results but also allow me to refine the search based on category. In this case, I am interested in Support Notes. Once selected, I can then choose from the list of available business intelligence components: BOJ-ERQ-CR, BOJ-BIP, BOJ-ERQ-XL, and etc. It’s really quite easy to use.
- The user interface has been dramatically improved. If you recall last year we implemented some dramatic styling changes across the site, but we neglected to address the content regions of the page. Search 2.0 has a new look and feel with respect to content styling. The search results are now much easier to read, and page navigation is clearly defined.
- From time to time our editors identify content that is important and relevant to the community, and would like to make this content more accessible. We have now implemented functionality referred to as Best Bets or Editors Picks. As you search for information on SCN, content that has been tagged with certain keywords and retrieved as part of your search will appear at the top of the search results.
- Our partners are an integral part of the SAP ecosystem, providing a strong foundation of support and collaboration that fosters unparalleled value and mutual business success for our customers, our partners, and SAP. Search 2.0 delivers the ability to surface partner content and promotional materials and links in the right hand side of the search results, all of which is based on the underlying metadata.
All-in-all, I think you will greatly appreciate the improvements to the Search application. Unfortunately, it has taken too many years to get this launched.
So, what’s next on the drawing board? Well, I can’t really say, but if you consider for a moment the find-ability of information on a website, the Search application is only one aspect. Other elements to which we will be paying close attention include: information architecture, navigation, search engine optimization, metadata management, ontologies, and extended uses of the Search application.