We are often asked about how the Employee Interaction Center fits into SAP’s Shared Service model as we as the integration with Human Capital Management (HCM). The Employee Interaction Center (EIC) is a centralized call center application that is part of SAP’s shared services offering. It delivers employee information to your contact center agents and empowers them to capture the details of an interaction with an employee. It is built on the Interaction Center WebClient (IC WebClient) platform.
We will follow up in the coming months with more of the “how” each of these is done as there is not a lot of information regarding the Employee Interaction Center available at this time.
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