Recently I got a chance to get my hands onto some part of FICO which I was totally alienated to. Being an Enterprise Portal developer I found the R/3 screen little less fancy (no offence) compared to our pretty colorful portal screens. Then there was this requirement where I was asked to implement the Web component of FSCM Biller Direct which I though would be just another R/3 like screen on browser but the output of this implementation was pretty impressive.
So I thought why not take you all through this web component tab by tab.
What is FSCM Biller Direct 6.0?
I'm sure most of the FICO guys would be aware what FSCM Biller Direct is but this is for the beginners.
SAP Biller Direct is a JAVA-based Web application that enables customer accounts to be presented in a biller's Internet portal. It enables customers to pay bills via the Internet, as well as enter inquiries and complaints. The biller deploys the Web application SAP Biller Direct and runs subledger accounting either in Accounts Receivable Accounting (FI-AR) or Contract Accounts Receivable and Payable (FI-CA).
Prerequisites:
• The FSCM Biller Direct 6.0 .sca files are deployed on the WAS.
• The XCM configurations have been completed as per the Best Practices Guide.
• The required User with the roles has been created both at backend as well as frontend.
Overview:<br />You can access the BD frontend using the link http://<servername>:<port>/bd.<br />After you login into the Biller Direct 6.0 you can find the following in the Web UI:</p><p> </p><p>Bills to be approved:
Any bills that are waiting for user's approval can be check and approved from the Bills to be approved tab.
Open Bills:
All the Invoices that are waiting for payment are displayed in the Open Bills tab. You can check the amount billed for, select the mode of payment and make payment for a particular open bill from this tab.
You can even check the details of a billing document and print it by clicking on the bill name in the "Bill" column.
Credits:
Whenever credit note is created for the customer in SAP it will displayed under Credits tab in Biller direct.
Paid Bills:
Once the payment for an open bill is done it is removed from the Open Bills tab and is visible in the Paid Bills tab. Here you can see the due date, billed amount and the amount paid for a particular bill. You can even check the details of the bill by clicking on its name in the "Paid Bill" column. Furthermore you can search and filter the bills depending on the status and the period at which the bill was paid. You can even download a paid bill in PDF, CSV or XML format.
Payments:
The Payments tab shows details of all the payments that have been done with their payment methods. You can search and filter the payments depending on the Status, Payment Method and Period. Furthermore you can also Hide and unhide the details of the payment made using the "Payment Details" dropdown.
Dispute Cases:
In case you have some questions or complaints about an open item you can create a dispute case for the same. In Open Items tab for a particular invoice, you will find the option to create a dispute case in the "Action" column. The user can enter the cause of dispute, comments, contact data, upload any relevant file and send these details to the administrator.
This dispute case created will then be visible in the Dispute Cases tab and the user can view comments from the administrator in this tab.
Administration Data:
The Administration Data tab displays the information about the user such as Address, Contact Details, E-Mail Address, Bank Details, Credit Card details, Automated Debit authorizations etc. If the user wishes to change any of these details he / she can edit and save it. The changes will not be reflected on screen until the Administrator has approved the changes.
FAQ:
FAQ displays a list of Frequently Asked Questions on Biller Direct. This is extremely useful for the end user and resolves a lot of queries regarding the functionality of Biller direct instantly.
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