I (working in SAP’s Office of the CTO) just started to do some research on the topic of measuring which functions in an SAP system users use. That could be done at various levels of granularity (probably the best would be which transactions and what reports are used by how many users how often, maybe also by type of user) and would greatly benefit from some good canned analytics (e.g. usage patterns over time and along business processes, high/low lists of what is used often in the system).
Sure, there are transactions like STAD and ST03, but these are not for a business manager who wants to determine whether crucial SAP functionality is broadly used or not (and what to do to get users actually use it).
My questions to you are:
1) Do you do usage analysis in your system?
2) What tool(s) do you use for this?
3) What benefits do you derive from doing usage tracking, or which do you wish you could achieve?
Thanks for your thoughts,