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SAP CRM 7.0 – Loyalty Management in Interaction Center Part II

If you liked the first video (Part 1) showing some of the new SAP CRM 7.0 Loyalty Management capabilities, be sure not to miss this latest one!

Loyalty management @ SAP is multi-channel and fully integrated with CRM Marketing, Interaction Center, CRM Sales Order, and Web Channel.  In this video Part 2, we demonstrate how an IC Agent can perform loyalty management related processes such as point redemption and membership merge.

Interested in this topic? Stay tuned — more loyalty videos coming up!

Anik Roy & Bhushan Khadpe

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