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SAP CRM express

 

SAP offers its customers a new express implementation service for SAP CRM at a fixed price: SAP CRM express

 

SAP CRM express is based on SAP Best Practices and SAP CRM 7.0 and particularly targets SME and LE dedicated business units. As a jumpstart onto the CRM journey, this package solution enables fast profits and a continuous process improvement. Companies are able to choose single SAP CRM express packages based on a building block principle and build up their own CRM tailored to their needs.

 

A mandatory Basic Package including Account & Activity Management and further optional scenarios and services are available:

 

Basic Package

Accounts & Activity
Management
                           

 – Basic System Settings
– Installation Check
– Account Management
– Activity Management
– Groupware Integration

 

Data Migration

– Migration of Master Data from Legacy
  and Non-SAP Systems

 

Business Communication

– Appliance of SAP BCM for CRM IC
– Prerequisite: Call Center Complaint Management

 

Lead Management

– Lean Lead Management

 

Opportunity &Pipeline Performance Management; – Opportunity Management
– Pipeline Performance Management
– Possibility to download products from one SAP

  ERP Backend

 

Marketing Campaign Management

– Lean Campaign Management

 

Call Center Complaint Management

– IC Webclient for Callcenter Agents

 

Integrated BI-Reporting

– Setup of Interactive Reporting
– Adjustment of Business Roles

 

 

The short realization time of 8-12 weeks results in a fast and smooth automation of CRM processes together with considerably reduced implementation costs.

 

As a SAP standard solution, SAP CRM express can be enhanced and upgraded anytime.

 

For further information please contact:

 

Christian Jaeger

CRM Center of Expertise

SAP Consulting

mailto: c.jaeger@sap.com

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3 Comments

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  1. venugopalrao gummadi
    It is really very good for the companies who want to go for CRM implementation with a reasonable business scenario.
    This is going to be time and cost effective

    regards
    G.Venugopalrao

    (0) 

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