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SAP CRM express

SAP CRM express


SAP offers its customers a new express implementation service for SAP CRM at a fixed price: SAP CRM express


SAP CRM express is based on SAP Best Practices and SAP CRM 7.0 and particularly targets SME and LE dedicated business units. As a jumpstart onto the CRM journey, this package solution enables fast profits and a continuous process improvement. Companies are able to choose single SAP CRM express packages based on a building block principle and build up their own CRM tailored to their needs.


A mandatory Basic Package including Account & Activity Management and further optional scenarios and services are available:


Basic Package

Accounts & Activity

 – Basic System Settings
– Installation Check
– Account Management
– Activity Management
– Groupware Integration


Data Migration

– Migration of Master Data from Legacy
  and Non-SAP Systems


Business Communication

– Appliance of SAP BCM for CRM IC
– Prerequisite: Call Center Complaint Management


Lead Management

– Lean Lead Management


Opportunity &Pipeline Performance Management; – Opportunity Management
– Pipeline Performance Management
– Possibility to download products from one SAP

  ERP Backend


Marketing Campaign Management

– Lean Campaign Management


Call Center Complaint Management

– IC Webclient for Callcenter Agents


Integrated BI-Reporting

– Setup of Interactive Reporting
– Adjustment of Business Roles



The short realization time of 8-12 weeks results in a fast and smooth automation of CRM processes together with considerably reduced implementation costs.


As a SAP standard solution, SAP CRM express can be enhanced and upgraded anytime.


For further information please contact:


Christian Jaeger

CRM Center of Expertise

SAP Consulting


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