Accounting Interaction Center: CRM 7.0 based Demo Video
In the blog Accounting Interaction Center: a new flavor of the CRM Interaction Center and Financials Shared Services I had introduced the option to configure the CRM 2007 interaction center so that it serves as a financial accounting related help desk. To support such project based implementations of an accounting interaction center a How to Guide on Accounting Interaction Centers was provided.
With CRM 7.0 a basic accounting interaction center approach is supported by the standard product. See the Accounting Interaction Center: CRM 7.0 based Demo Video to get a first impression of what a financial shared service process could look like in a CRM based accounting interaction center.