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Accounting Interaction Center: CRM 7.0 based Demo Video

 

In the blog Accounting Interaction Center: a new flavor of the CRM Interaction Center and Financials Shared Services I had introduced the option to configure the CRM 2007 interaction center so that it serves as a financial accounting related help desk. To support such project based implementations of an accounting interaction center a How to Guide on Accounting Interaction Centers was provided.

 

With CRM 7.0 a basic accounting interaction center approach is supported by the standard product. See the Accounting Interaction Center: CRM 7.0 based Demo Video to get a first impression of what a financial shared service process could look like in a CRM based accounting interaction center.

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  1. Henning Duerholt Post author

    With CRM 7.0 EhP1 SAP released the new SAP Shared Service Framework for
    Financials and HR. This makes the old Accounting Interaction Center Cookbook
    obsolete. The new Shared Service Framework contains a very comprehensive set of
    functionality that supports the Shared Service operations in the areas of
    automation, self service and ticketing as well as SLA reporting and governance.

    For more information please refer to: http://www.sap.com/sharedservices
    (more information to come on this page)

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