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SAP Solution Manager Overview for Dummies

What is SAP Solution Manager?

The SAP Solution Manager is a centralized robust application management and adminitration solution used to implement, support, operate and monitor your SAP enterprise solutions, SAP Solution Manager is a platform providing integrated content, tools, methodologies and access to SAP systems.

the Solution Manager toolset addresses your entire IT environment,
– technical and business aspects of the solutions
– supporting SAP and non-SAP software
– covering current and forthcoming SAP solutions.

How much does SAP Solution Manager costs ?

SAP customer have full access to core SAP Solution Manager for no extra charge.

What are the benefits of SAP Solution Manager?

1. lower total cost of ownership (TCO) throughout the solution lifecycle.
2. minimize risk and increase reliabiilty of solutions.
3. it ensures SAP solution environment is performing at its maximum potential.
4. it ensures maximum benefits from your IT investment

What is the Current release of the SAP Solution Manager?

SAP Enhancement Package 1 for SAP Solution Manager 7.0. 

What Functionality does SAP Solution Manager provides ?

WorkCenters in SAP Solution Manager
SAP Solution Manager features and functions include:

Implementation and Upgrades

SAP Solution Manager provides content that accelerates implementations and upgrades of SAP Business Suite
this content includes:
1. Configuration information
2. a process-driven approach to implementation covering blueprinting, configuration, and final preparation phases.

SAP Solution Manager also enables efficient project administration and centralized control of cross-component implementations. Click for more details on How SAP Solution Manager can smooth your next upgrade project.

Change control management

SAP Solution Manager ensuring quality of the solution by enabling traceability of all changes. SAP Solution Manager controls all software and configuration changes of the IT solution.
It provides change management processes which includes
– the approval process for change requests,
– the deployment of changes,
– and analysis of changes.

For more details on Change Management read the weblog below:
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0


SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and
enables centralized storage of testing materials and test results to support cross-component testing.

The following weblog gives an introduction to eCATT testing tool
eCATT – An Introduction (PART I) 

IT and application support

SAP Solution Manager includes a service desk which helps you in managing incidents more efficiently and eases the settlement of support costs. And centralized handling of support messages makes the support organization more efficient.

Solution Manager facilitates all phases of technical support which includes 
1. planning
2. deployment,
3. operations, and
4. optimization (continuous improvement).

For further information read the weblog on Service Desk configuration for Dummies (Service Desk configuration guide for dummies.)

Root cause analysis

SAP Solution Manager providse diagnostics functions which allow

1. identification,
2. analysis, and
3. resolution of problems,
in heterogeneous environments.

SAP Solution Manager accelerates problem resolution and increases business availability by
isolating general performance bottlenecks,
isolating exceptional situations,
recording the activities of users and processes,
and by identifing changes to the productive landscape.

For Installing a Solution Manager Diagnostics (the easy way) read the weblog below:
(Installing a Solution Manager Diagnostics (the easy way))

Solution monitoring

SAP Solution Manager performs centralized, real-time monitoring of systems, intersystem dependencies, interfaces, and business processesreducing administration effort.

SAP Solution Manager avoids critical situations by proactive monitoring and automatic notification enables fast responses to issues.

Read the following Weblogs for more details:1

Solution Manager CEN and Alerting configuration guide for Dummies
(Solution Manager CEN and Alerting configuration guide for Dummies)

CCMS Rule Based Monitors configuration guide for Dummies
(CCMS Rule Based Monitors configuration guide for Dummies)

Service-level management and reporting

SAP Solution Manager allows easy definition of service levels and provides automated reporting.
Service reporting provides a consolidated report containing the information covering all systems in the solution landscape, helping CTO or CIOs to make strategic IT decisions.

SDCC – Service Data Control Center configuration guide for Dummies. (SDCC – Service Data Control Center configuration guide for Dummies.)

Service processing 

SAP Solution Manager makes appropriate service recommendations and delivers SAP support services which includes:
1. SAP Safeguarding, to manage technical risk;
2. SAP Solution Management Optimization, to get the most from SAP solutions; and
3. SAP Empowering, to manage your solutions.

To know more about this area click here to view Webinar on Maintenance Optimizer


The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console.

System Monitoring configuration guide for Dummies.
(System Monitoring configuration guide for Dummies)

and many more….

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      Author's profile photo Former Member
      Former Member
      This blog does provide a good overview of the functionality of the Solution manager. However, I am not yet convinced that it is worth implementing this tool or use it for anything other than service processing. The main reason is that existing tools used in any organization are much better in usability, functionality and ability to manage both SAP and non SAP applications, tasks and projects. You are forced to use this tool for service processing and Administration.

      I elicit responses from the rest of the community to help someone to make an informed decision.

      Author's profile photo Henrik Zimmermann
      Henrik Zimmermann
      Let me state out 3 good reasons using the SAP Solution Manager:
      1. There is no other vendor or platform bringing technical/IT information into context of business/application information. Examples for this are the areas of testing, business process monitoring, issue and change request management, job management...
      2. There might be isolated solution offering nice features, but how do you integrate them with other tools? No other infrastructure covers the whole software live cycle enabling the data exchange from the implementation project to testing, monitoring, change management and so on...
      3. There might be isolated solution offering a better usability, but for those you have to pay additional license fees, e.g. monitoring starting from several 1000$ per system and year.

      -> To get a good impression of the overall benefits I recommend the following link with excellent overview material and demos: >> SAP Solution Manager Enterprise Edition

      Author's profile photo Jawahar Govindaraj
      Jawahar Govindaraj
      That's interesting.
      Author's profile photo Former Member
      Former Member
      Hi Jawahar,

      I am studying a lot on Solution Manager EHP1 spstack 3.  So far I've implemented Root cause analysis and am working on Service Desk now.  So complicated but SDN has helped immensely.  When I am finished, I will create a blog and put my name against it.  Was great to see your name on SDN.  I hope you are keeping well and look forward to having a beer with you.