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Author's profile photo Alexander Biesinger

SAP CRM 7.0: SAP interactive Forms by Adobe in the Resource Planning

SAP Interactive Forms by Adobe

 In this video , I want to give you a quick look at nice functionality delivered with SAP CRM 7.0:

A resource planner is planning his demands and dispatching them to a technician. After the planning is finished the planner can release the assignments manually, by setting the status “informed” or this can be done by a background job. This status triggers an automatic mail which can contain an Interactive Form. While the system is creating the mail the form is filled using a (defineable) web service. This data can be shown on the form to give the technician all of the necessary information to fullfill this job.

The technician can than enter his confirmation directly in this form.  In this example,  via an online call, the entered data is sent back to the system and confirms the technician work.

For all interested people I put together a How-to Guide which gives an example of system settings.


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      Author's profile photo Sandeep Nargund
      Sandeep Nargund
      Hello Alexander,
      First of all, congratulations on a well compiled video!
      I had a question regarding the user authorization for the Web Service that is used by the Adobe Form. Is the Web Service authorized for a generic user or for every user who uses this scenario? I ask this because it is possible to provide the credentials of only 1 user while releasing the Web Service in SICF transaction. I hope that my question is clear.

      Best regards,

      Author's profile photo Alexander Biesinger
      Alexander Biesinger
      Blog Post Author
      Hi Sandeep,
      in this example I put a generic user in TA SICF. This means eberybody in the same domain is able to use this web service. It is also possible to have a user authorization pop-up (internet user) which appears after the submit is pressed.
      Author's profile photo Former Member
      Former Member
      Hi Alex,

      I liked the way you've presented and the content was good as well!