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I started writing my last 2008 blog about statistics related to transaction processing time, a followup to an earlier blog, then found the topic of wiki moderation, gardening if you will, an interesting diversion.  For a few months, I’ve moderated the list of wiki moderators, starting with a dialogue with Marilyn Pratt on recruiting, training and encouraging people to better use the wiki. After finding stale wiki spaces, and learning how the description is managed, I mashed up wikis and moderators. 

The new wiki home page (“Welcome to the SCN wiki“, or, the “New SCN Wiki Homepage Beta Version”) has a few general topic areas, then lists spaces by categories.  I’ll call them arbitrary as I don’t always follow how the were assigned, which is why I go right to the Wiki dashboard to find a space.  I didn’t look to see if these 2 independent views of the wiki agree 100%; given the main page is manually edited, I would not be surprised to see gaps.

There are gaps when we mash up the dashboard against the Wiki moderators page.  I dumped each page into a spreadsheet, moved cells to see what matched, then transcribed to an HTML table.  It’s possible transcription errors occurred, and likely that by the time you read this changes in either source happened.

Missing dashboard wikis have 2 causes – one, someone is moderating a child of a top level wiki distinct from the remainder, or two, the wiki is named differently, like Corporate Performance Management vs. Enterprise Performance Management. I’d suggest the moderated wiki page be changed.

Missing moderated wikis is the main reason for this blog – we need your help!  You might already be gardening the wiki (read the instructions), and it’s just a formality to add your name.  Or, you might be thinking, I’m interested in that wiki area, what can I do?  A few wiki pages are administrative, so don’t need specific moderators from the general SCN world.  Others, like SAPedia, could be culled, combined, or redirected.

Dashboard wiki pages

Moderated wikis

ABAP Development

ABAP Development

 

ABAP Objects (child of ABAP development)

Adaptive Computing Controller

Adaptive Computing Controller

Application Server Infrastructure

 
 

AGS = Active Global Support

ASUG Systems Management

ASUG Systems Management

Bank Analyzer

 

BPX Community Project

 

Business Intelligence

Business Intelligence

Business KPIs

 

Business Objects

 

Business One

Business One

Business Process Expert

Business Process Expert

Business Process Models at BPX

 

Business Server Pages

Business Server Pages

Central Process Scheduling

Central Process Scheduling

Chemicals Industry

Chemical Industry

Code Gallery

Code Gallery

Community Events

 

Community Profiles

Community Profiles

Connectivity Kits

Connectivity Kits

Contributor Corner

Contributor Corner

 

Corporate Performance Management (see Enterprise Performance Management?)

CRM

CRM

CSR and Sustainability

Corporate Social Responsibility and Sustainability (CSR)

Defense

Defense

DIMP Discrete Industries

 

Duet

 

Ecosystem Professionals

 

Emerging Technologies

Emerging Technologies

Enterprise Performance Management

 
 

Enterprise Portal (see Duet?)

Enterprise Services WIKI

Enterprise Services Wiki

Enterprise SOA Infrastructure

 

ERP2005 Upgrade

ERP2005 Upgrade

ERP Financials

ERP Financials

ERP Human Capital Management

ERP Human Capital Management

ERP Operations

ERP Operations

ERP SCM

 

ERP SD

 

Exchange Infrastructure

Exchange Infrastructure

 

Finance & Accounting (see Shared Services?)

Foundation Topics

 

Global Trade Services

 

Higher Education

Higher Education

How To Guides Supplementary Directory

How To Guides Supplementary Directory

Incident Management @ SAP

(see AGS Active Global Support)

Java Development

Java Development

Java Development Infrastructure

 

Java Server Troubleshooting

Java Server Troubleshooting

Knowledge Management & Collaboration

Knowledge Management & Collaboration

Master Data Management

 

MaxDB

MaxDB

Mobile

Mobile

Netweaver Technology

 

Partners Community Conversations for Eco Hub

 

PLM Consulting

 

Portal

 

Private SAP Mentor Space

 

Process Lifecycle Management

 

Product Lifecycle Management

Product Lifecycle Management

Public Sector

 

R/3 Utilities

 

SAP Blogger Corner

SAP Blogger Corner

SAP BPX Certified

 

SAP Developer Challenge

 

SAP Document Builder

SAP Document Builder

SAPedia

?

SAP Enhancement Packages

SAP Enhancement Packages

SAP for Retail

 

SAP Mentors

 

SAP NetWeaver 7.0 Documentation

 

SAP Research

SAP Research

SAP Trial Versions

SAP Trial Versions

SDN Subscribers

 

SDN Subscription Programs

 

Searching utilities

Searching Utilities

Security

Security

SEM Business Consolidation

SEM Business Consolidation

Service Marketplace

 

Shared Service Center

Shared Service Center

Smart Information Transfer

Smart Information Transfer

SOA Starter Kit

 

Software Logistics

 

Solution Manager

 

Supplier Relationship Management

Supplier Relationship Management

Supply Chain Management

Supply Chain Management

Test Data Migration Server

 

topicnew1

 

Unicode Conversion

Unicode Conversion

Utilities Industry

Utilities Industry

Visual Composer 7.0

Visual Composer 7.0

Visual Composer 7.1

Visual Composer 7.1

Web Dynpro ABAP

Web Dynpro ABAP

Web Dynpro Java

Web Dynpro Java

Wiki

 

Wiki Homepage

 

Wiki Sandbox

 

xMII

xMII

Your Community BPX Book

 

Errata

Dead wiki links – Entries in the wiki moderator page might have URLs, funny colors, or other indicators that the links are bad.  I’ve seen this happen before due to software bugs, rather than the wikis not existing.  If you find these, let support know.

Italics – show my editorial commentary

Moderators without links – hey folks, if you’re volunteering to keep order, let us know how to get in touch with you.  Otherwise, I’ll tweet, DM, or email Craig or Marilyn, and that’s not how they want the system to work.

Moderators not moderating – unlike the forums, where moderators may be clearly identified, wiki gardeners might be invisible, so if they stop weeding, how do you know? You can add you name to a wiki with existing wiki moderators if you like.

Product versions in wiki space name – To me, this is not a best practice.  I’d like to see “Visual Composer 7.0” and “Visual Composer 7.1” co-exist in the same wiki space.  Maybe that’s just me.

Other errors and omissions are mine.

References

Craig Cmehil referred me to the book Wikipatterns, which I bought early in 2008.  It’s worthwhile reading that, and examining the companion website.  The roles, like WikiGnome, are priceless.

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5 Comments

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  1. Somnath Manna
    Jim – I shall forward you a mail I sent to Marilyn Pratt & team based on discussion at Bangalore TechEd. To me Wiki can be the central repository of information by each area – functional or technical but it needs strict moderation especially the main pages in each space.
    Somnath
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    1. Jim Spath Post author
      Somnath:  I’ll agree wiki pages could be the central place in SCN, though they aren’t yet.  I bristle when I find wiki pages I cannot edit, or when I’m  told “only so-and-so” has authority to create/edit/delete that page.  That flies in the face of what makes wikis work.  Jim
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      1. Marilyn Pratt
        Interesting, Jim, you yourself pointed out a frustration in your last blog with having certain pages that were meant to be getting started information and expert information updated or actually overwritten by newbies.  Just as we’ve set a bar for people to create their wiki profiles (having a certain amount of points before beginning), it makes sense to have some kind of governance.  Wikipedia doesn’t allow just “any” postings either and you will quickly find yourself locked out of creating content on a page if you are not familiar enough with the “rules”.
        I too, thought about the egalitarian nature of wiki and like you at first bristled at the thought of exclusionary behavior, but I must admit after having to update the ABAP wiki homespace innumberable times because a newbie has overwritten it with ….nonesense, I see that certain pages should be the domain of experts.  Imagine finding pure junk on a page meant to explain to someone new how to get started.  If there are defined moderators than anyone wishing to enhance the content and knowing how to do it should be allowed to proceed, else, we are going to generate the same frustration as exists when newbies drown the forums with what we call “noise”.
        That being said, welcome to the wiki clean-up/improvement project that Somnath kicked off in a discussion in Bangalore.  At least for the Business Solution and ERP topics, we should see some new approaches.
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        1. Jim Spath Post author
          Marilyn: in my Meet us in Philadelphia to this one, I complained about a bug in (ASUG’s) wiki software that fouls up content.  I find the incomplete tools, lack of access to the tools, and lack of authority more frustrating than “newbies” writing on the walls. I’ve seen more bugs in the SAP wiki – page edits frozen, content mixed up, etc., than I’ve seen poor edit choices.  At least on the latter I can fix it myself as opposed to “waiting for service”. Jim
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          1. Marilyn Pratt
            ” I can fix it myself as opposed to “waiting for service”. ” I understand (truly understand) the frustration of “waiting for service”, but as someone who takes an active interest in what goes on in all of the spaces, I can assure you that it makes little sense to have homepages of spaces overwritten and destroyed.  It shakes credibility and trust in the content. Also there aren’t as many wiki experts out there who can “fix it themselves”.  My experience with our community since we implemented the use of wikis is that quite a bit of mentoring/tutoring/hand holding was necessary.  That’s why we started creating more help contents.  You and I both needed to “poke around” to discover certain attributes and I’ve had experienced and knowledgeable developers ask how to attach a graphic or implement the macros for recently updated pages.   Until we have active committed moderation on each level of the wiki areas it is also an invitation for pure chaos.  I think there can be a happy medium which invites folks to contact moderators if they are new and want to contribute to a space.  We can also designate some areas as purely open and others as expert, but I don’t think it wise to cripple quality control on launch pages or enable wanton posts of graffiti and yes, we have had that too. 
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