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Channel Service – Service Order Management with Partners 

When it comes to the service related activities, most of the companies would want to outsource them to their external partners. Hence it becomes important for the companies to maintain a standard service quality though it is being provided by external partners. With service being identified as one of the key differentiators, companies should avoid providing an inconsistent service quality to their customers.

 

SAP CRM Partner Channel Management provides seamless integration between the internal resource planner (of the brand owner company) and the external partner who executes the service, offering companies to provide a consistent, high quality service to their customers.

 

With SAP’s Service Order Management  – Channel Partner functionality, companies can address their customer’s service needs, along with external partners in a better, efficient way to increase customer loyalty.

 

 Links to recorded webcast

A live webcast session was conducted for partners and consultants to discuss this functionality, on the lines of:

  • How the Partners could manage and track their Service Resources and Availability
  • How vendors could execute Service Resource Planning and Service Order distribution
  • Self-service for partners to receive/accept and confirm Completion of Service Orders

We also had a short demo on the above features that is available from the below link.

 

If you were unable to participate, you can play the recording here (needs webex player). You may also refer to this presentation used in the session (PDF format).

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