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Author's profile photo Ingo Deck

More and more coverage of the new SAP CRM Web Client User Interface

The interest of our customers and partners in SAP CRM 2007 and its new User Interface has been tremendous in the past months. Listening to our customers and partners wishes we made our User Interface Guidelines for CRM 2007 are now available available for the public in the BPX Forum already to allow everyone to read through and get familiar with the thoughts and design principles we have put into this new user interface.




For all those interested in some more background on what and how we did it, you can find a new article on the SAP Design Guild homepage with the title Providing a Web-Like User Experience to Business Users – The New SAP CRM Web Client User Interface.


It might be worth reading it as it provides more background information still in a summary format containing:

  • History and Introduction
  • The Process: From Use Cases to the UI Concept
  • Introduction to the UI: Screens and Navigation Structure
  • Adaptability to the Users’ Needs: Configuration and Personalization
  • Outlook

Of course it also provides the link for downloading the SAP CRM 2007 UI Guidelines.

Enjoy reading it and don’t forget:

Any feedback regarding what you like and what you do not like or would like to see improved in the future is very welcome as it helps us to put our decisions on a much broader basis… guess this is what communities and all the Web 2.0 is all about ;-), using the collaboration capabilities to connect to thousands of people to share knowledge, experiences and requirements.

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      Author's profile photo Peter Woerner
      Peter Woerner
      Hi Ingo,
      will we have something like the tabs in CIC workarea in the near future to be able to handle multiple objects easily? "Real live out there" is asking for this for better performance and productivity.
      Configuration, personalization and colorful icons alone do not guarantee high productivity to the end user.
      Here is where I would see some of the improvement you are writing about 🙂
      Keep up the good work!
      Author's profile photo Ingo Deck
      Ingo Deck
      Blog Post Author
      Hi Peter,
      first of all many thanks for your quick reply and the interesting requirement. Actually it is not the very first time we hear this, but it was so far hard to judge how important and critical such a functionality is.
      So if you can provide any further information (even via Email to me directly) on customers that require this, or use cases needing such functionality, this would be really great and would help us to push this topic.
      by the way what exact functionality in CIC did you mean, and did you mean the CIC in SAP GUI or IC Web Client?

      Many thanks and keep sending such requirements
      Ciao Ingo

      Author's profile photo Former Member
      Former Member
      hello Ingo,

      When the line items have a lot of fields, like in a claim, is there a better way to depict them on the UI?

      I was thinking if we could choose to display the fields in a line vertically in a pop-up or something, similar to SE37 single test on SAPGUI- where you can double click on a row and system opens up the fields in a popup with vertical listing.

      The way it is now, it is rather difficult for users to use it. The current workaround is to navigate to an editable overview page, but this doesn't seem to be acceptable to the business users I presented to.

      Do you guys have some design ideas for the future for this?


      Author's profile photo Ingo Deck
      Ingo Deck
      Blog Post Author
      Hi Vijay,
      I guess with "long line items" you mean that every single line item cotnains lots of  fields that are visible in a table view (i.e. lots of columns within the table), correct?

      Actually we have in the UI concept a standard proposal for such use cases, where every line item can be opened or better looked at in detail in its own 'sub-overview' page. Same structure like a standard overview page, but with a focus only on the single item you have chosen, showing all the fields in a nice form based layout.

      Best regards