Join us for a preview of docupediA – the SAP NetWeaver Help library available to the SAP Community Network via wiki.
The SAP NetWeaver Help Library or “doku” as we like to call it internally has been around as long as SAP software. It comes in many different flavors – from the SAP Library to Installation and Configuration Guides to Glossaries. Most of this documentation is produced by a diligent team of Information Developers around the world, and then goes through a thorough editing and production process before it reaches SAP customers and partners.
On the other hand we have SDN, that over time has accumulated an amazing pool of knowledge around SAP NetWeaver in form of blogs, forums, wikis, articles and more.
Currently our Help Library is not available to SDN, creating some interesting challenges for anyone looking for knowledge around SAP NetWeaver. We actually found some astonishing anecdotes from our users.
Often users have to go to two or three different places or even more to find answers to the questions they have. Some users keep “cheat sheets” of where all the answers are. Others find the documentation a good starting point but then need to find associated materials. Some users have assembled great materials that directly relate to our Library content.
On the other hand we have our Info Developers that have no indication how the materials they are producing are being received out there – what is good, what is missing, what should be changed. How is the product being used by our customers?
In my next installment I’ll talk more about how docupediA will bring our product documentation to you – our community and what you can do with it.