Hello Everyone,
I wanted to give you all an update on a new pilot which SAP Business One Global Support Center will introduce on August 4th. On this date support messages which we feel can be dealt with via the SAP Community Network (SCN) will be replied to with a standard template requesting the originator to post their question on the SAP Business One Forums. This pilot will initially be introduced in India and Americas, both north and south regions and for partners with more than 6 months of working with SAP Business One. We feel there are many reasons why we should leverage the befefits of the forums and hence is the main driver for this initiative. In the coming weeks you will see and hear many announcements relating to this intitiative and I would ask you to embrace the change.
Some of the benefits of working on the SCN include:
- Varied answers to your question
- Quicker answers to issues
- Complex consulting questions can be answered
- Networking
- Promotion of various SAP Business One Addons
- Multi language (English, Portuguese, Spanish)
- SAP Business One Product Support are working on the forums
- Create an online knowledge base
- Source potential customers
In the last two months alone SAP Business One consultants have contributed over 2300 points in May and 2500 in June. However this will only work if you as the community continue to contribute and share your valuable knowledge with each other on a continuous basis.
Why Americas and India you may ask? The answer is quiet simple really. These two regions are today the major contributors on the forums and as we have provided the necessary language forums the can then leverage the knowledge.
It is important to note that most of the messages which we will direct to the forums will be "Consulting/How To" in nature. We will NOT direct messages which require dedicated support to resolve. These messages include bugs/corruptions/errors/performance issues/upgrade failure/etc. These should and will continue to be handled by our dedicated Support staff.
The forums are here for Q&A; SAP Business One Product Support will leverage this platform to let partners exchange their skills and knowledge on consulting/implementation issues but now with a bigger and broader audience than before. It is important to note that we will not take away anything which we deliver today but we will change the platofrm to one which is more suited to this type of knowledge delivery and knowledge sharing. Those issues which really require SAP Product Support will be handled by support as normal.
I wish again to thank all of you for your contributions to date. For those of you who will be new to the forums I wish you the best of luck and hope to see you in the top contributors list soon.
Regards,
Paul Finneran
SAP Business One
